Program Manager

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As the Program Manager, you will be part of an international delivery team whose main tasks will be to develop, customize, implement, and integrate payment and self-service applications into the designated customer environment (on-premises or cloud). This includes all aspects of software engineering practice, working within project teams, end-to-end.

• You possess experience in managing medium to large projects.
• Experience in the banking and/or payments industry is a plus.
• You are fully proficient in PM methodologies (Agile, Waterfall) and able to adapt or tailor processes and/or elements to better fit the actual environment.

• Independently manage programs with group of interrelated projects requiring collaboration across multiple functional areas or business groups.
• Serves as an influential interface for DN's relationships with clients and partners.
• Participate in customer pre-sales activities and workshops as requested to define the cost estimation of the project, using predefined tools contributing to economic and technical feasibility and business value to be delivered.
• Define project plan, budget and schedule all project activities. At program level, prioritize and plan projects to align with overall business goals and strategies.
• Define and deploy project organization and governance including work streams, roles and responsibilities, advisory board, and steering committees.
• Ensure project realization in terms of scope, time, cost and quality. Proactively manage project performance, risks, and issues against the agreed plan..
• Drive and control project P&L including financial forecasting. Reports accurately and timely the status and profitability of the project. At program level, track budget across multiple projects.
• Ensure all project stakeholders are timely identified and engaged. Ensure that conflicts of interests are resolved timely and according to the target project scope.
• Ensure alignment and prioritization of assigned resources across multiple projects.
• Experience working in a matrix environment and teams working in different geographical locations including offshore. Experience in managing virtual teams.

• University degree in Software Engineering, Computer Science or of equivalent preferred. Proven SDLC knowledge and experience.
• Minimum of 8 years in project management experience with a minimum of 3 years' experience in program management. 
• Experience in working in a global team environment (onsite and virtual), as team player and independent contributor.
• Experience in full software development life cycle under different Agile, Waterfall, or Hybrid environments.
• Aptitude for numbers and quantitative skills with basic accounting knowledge.
• Excellent problem-solving skills and decision-making abilities. Result-oriented, strong negotiation, and influencing skills in managing clients and stakeholders.
• Customer focused behavior, consultancy, and presentation skills. 
• Excellent reporting and documentation skills to ensure timely, clear, and concise information flow among stakeholders.
• Able to work onsite at customer locations. Overseas business travel (up to 50% of time) in Asia Pacific region.
• Experience in project collaboration tools – MS Project, MS TEAM, Jira, Confluence, etc.

Nice-to-haves

• PMP or equivalent certification and relevant banking or financial services industry experience will be a definite advantage.
• Knowledge in enterprise architecture, Java, SOA, Microservices, containerization, API and modern integration methods (e.g. Kafka).
• Knowledge on application interface or messaging protocols (ISO, REST, SOAP, TCP Socket etc.)
• Knowledge in DevOps, CI/CD and automation technologies, e.g., Bitbucket, Jenkins, Nexus, SonarQube, Xray.
• Experience in ATM or POS environments as well as the global card schemes.
• Knowledge in cloud technologies, such as virtualization, containers, high availability, data security, as well as the design and operation of cloud environments are a plus.
• Knowledge in card (debit and credit) and/or cardless payment projects and, of various flavors of ISO8583 implementations aligned with Payment industry standards, are a plus.

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