Lead - IT Resiliency (Disaster Recovery)

About the Job

Serves as a Manager in the Service Management function, managing service performance of GEL's BAU Operations within service level agreed between IT and Business Users, with primarily focus on business continuity and disaster recovery. Plays a crucial role in leading the Business Continuity team, managing all disaster recovery activities for the Organization, governing and ensuring all planned business continuity activities are implemented and comply to regulatory requirements. Act as Business Continuity Management Coordinator for Group IT.

• Manage and lead Business Continuity Team, as well as to handle escalations related to the function and meeting the team's KPI/KRI for Business Continuity Management.
• Perform business impact analyses (BIA) and risk assessments to quantify the impact of a major disruption to the organization's critical processes and to identify threats the organization is exposed to.
• Define business continuity strategies based on the results of the business impact analysis and risk assessments and draft business continuity plans (BCPs) in line with the defined strategy; primarily focusing on disaster recovery strategies and plans.
• Determine adequate incident response and crisis management structures, including crisis management plan (CMP) and communication guidelines as required.
• Prepare, coordinate and conduct the organization's disaster recovery exercises and validation/test in order to enhance the preparedness of an organization to deal with disruptive events, ensuring the RTO (recovery time objectives) and RPO (recovery point objectives) for the organization's systems are met.
• Provide Command Center effectiveness and efficient in enterprise-wide Disaster Recovery technical solutions. Develop, maintain, and communicate the IT Disaster Recovery policies and standards.
• Review disaster recovery approach and procedure, make adjustments to disaster recovery runbook where necessary.
• Review organization's major business function's recovery readiness, including reviewing the capability and capacity of recovery systems, oversight on the implementation of the solution and test to ensure DR readiness is in place.
• Advocate continuous service improvement to ensure improvement plan is in place to address operational gaps.
• Manage the Business Units Business Continuity Coordinators and Disaster Recovery third party vendor relationships.
• Manage stakeholders' relationship according to the communication framework established for Service Management.
• Conduct disaster recovery post mortem, prepare test report and management reporting on disaster recovery activities for the Organization.
• Escalate and mitigate risks of service delivery and recommend course of action.
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.

We are looking for people with

• Possess Bachelor's Degree in Information Technology or a related field.
• Minimum 5 years of experience in Business Continuity and Disaster Recovery Exercise planning and simulation.
• Strong understanding and practitioner of ITIL processes.
• Knowledge in data mirroring, backup and restore and experience in various test scenarios are an added advantage.
• Preferably have experience in Oracle on Solaris and Red Hat Linux.
• Solid understanding of business flows and how various systems interact with one another.
• Must possess and display strong verbal and written communication skills.
• Able to effectively translate issues to business impact and ensure that the appropriate sense of urgency is applied.
• Able to remain professional and tactical in stressful situations.
• Analytical, intuitive, and a strong problem-solver.
• Willing to learn and strive towards excellence in the following fields; crisis and business continuity management, service level management, continuous service improvement and (IT) Resilience.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies:
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.