Branch Supervisor

Job Description

Responsibilities:

• Leadership: Provide leadership and direction to branch staff, motivate them to achieve revenue targets, customer service goals, and operational objectives.

• Sales and Business Development: Develop strategies to increase branch revenue and profitability. Monitor and assess market trends, competitor activities, and customer feedback to guide business planning.

• Networking: Build and maintain relationships with local customers and suppliers to promote the branch and enhance its reputation.

• Staff Management: Recruiting, hiring, training, and managing branch staff. This includes conducting performance evaluations and providing feedback to ensure the team operates effectively.

• Financial Management: Monitor and manage the branch's financial performance, including budgeting, expense control, and revenue generation to maximise profitability.

• Problem Solving: Address any issues or challenges that arise within the branch, whether staff related, customer service, operations, or other areas.

• Compliance: Ensure compliance with company policies, procedures, and safety standards.

• Reporting: Provide regular reports as per management's policies on branch operational performance and sales activities and forecasts.

Requirements:

• Minimum Diploma and 3 years of experience in a similar role, preferably with technical knowledge of heavy equipment and/or in the agricultural machinery industry.

• Proficient in both written and spoken English and Bahasa Malaysia.

• Willing to travel

• Strong leadership and management skills with the ability to inspire and motivate.

• Excellent communication, negotiation, and interpersonal skills.

• Proficiency in MS Office applications and other relevant software.