Executive, Service Delivery

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia BIGLIFE Sdn. Bhd. Full time 40,000 - 80,000 per year


Job Description

Key Responsibilities
Onboarding Process Development & Execution:

  • Preparing customized partner integration documentation tailored to each partner's needs

  • Involve in calls to introduce the partners to the company systems & processes
    and propose a relevant solution in terms of the integration.

  • Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).

Internal Collaboration:

  • Work closely with cross-functional teams (commercial and tech) to ensure
    seamless partner onboarding.

  • Coordinating with relevant departments to address partner queries and resolve issues promptly. 

Monitoring and Servicing:

  • Execute monthly reconciliation (if necessary), validate monthly invoices, and
    investigate any monthly points fulfillment issues.

  • Handling email escalations from partners on any system or points-related
    issues and providing solutions.

  • Campaign/Ad hoc Points fulfillment

Development of process and procedures

  • Creating/updating the current/new process and procedures from time to time following any changes.

Additional ResponsibilitiesProduct/Voucher Setup

  • Assisting in the product/voucher setup in our VMS system

Internal Campaign Points Fulfilment

  • Assisting in manual points fulfillment for campaigns run by various departments (commercial, marketing, etc)

Member Escalation Emails

  • Manage inbound emails to identify and address customer needs, providing relevant answers to questions.

Undertake any other duties assigned by Management from time to time
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

  • Service Delivery Executive

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gain Secure Sdn Bhd Full time 80,000 - 120,000 per year

    Job Description – Service Delivery ExecutivePosition OverviewThe Service Delivery Executive is responsible for overseeing day-to-day Business-As-Usual (BAU) operations, ensuring smooth coordination between internal teams, timely resolution of support tickets, and maintaining service quality. This role requires strong communication skills, attention to...

  • Key Account Executive

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Manager, Pandago

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 900,000 - 1,200,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Manager, Pandago

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 80,000 - 120,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Service Delivery Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyBiz Solutions Sdn Bhd Full time 120,000 - 240,000 per year

    The Service Delivery Manager is accountable for delivering SESAMi's e-Procurement and e-Invoicing solutions to enterprise clients. This role requires a balance of project management discipline, business analysis and requirements management, stakeholder management, and technical awareness, ensuring projects are delivered to scope, budget, and quality...

  • Internship Program

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 3,000 - 6,000 per year

    Company Descriptionfoodpanda is operated by Delivery Hero Group ("DH Group") - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick...

  • Senior Executive, ETS helpdesk

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 60,000 - 180,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Internship Program

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 30,000 - 60,000 per year

    Company Description foodpanda is operated by Delivery Hero Group ("DH Group") - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick...

  • Service Delivery Coordinator

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Black Box Full time 60,000 - 80,000 per year

    Purpose of Job:Perform day-to-day project coordination work activities using processes, methodologies and systems. Support planning and coordinating activities of client delivery projects to help ensure that goals and objectives of projects are accomplished within the established time frame and budget parameters. Monitor plans and activities pertaining to...

  • Senior Manager, Quick Commerce

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 120,000 - 240,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...