Shift NOC Engineer

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Network Operation Centre (NOC) Shift Engineer

Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression.

Ensure uptime and availability of all facility-related services.

Conduct "eyes on glass" for the facility equipment alarms.

Perform alarm analysis and propose suggestion to reduce the alarms to the engineering team.

This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.

Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as engineering team, system administrators, and vendors, to resolve complex issues.

Maintain accurate and up-to-date network documentation for BMS systems, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference.

Change Management: Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services.

Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.

Continuous Learning: Stay up-to-date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications.

Documentation: Maintain accurate and up-to-date documentation, including network diagrams, standard operating procedures (SOPs), and incident reports.

Shift Handover: Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager.

A diploma or degree in Information Technology, Computer Science, or a related discipline is often required.

Experience: Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.

Experience with network monitoring tools and technologies eg. ITIL.

Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.

Understanding of network security principles and practices.

Proficiency in troubleshooting network issues and conducting root cause analysis.

24/7 operational environment, including on-call rotations.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.