Customer Quality Engineer including Complaint Management

4 days ago

Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

Summary:

Responsible for managing customer complaint handling activities, conducting indepth

failure analysis, and ensuring effective corrective and preventive actions are

implemented to achieve customer satisfaction. The role requires strong analytical,

problem-solving, and communication skills to work closely with global and crossfunctional

teams in resolving customer quality issues and driving continuous

improvement.

Job Responsibilities:

  • Perform the role of customer complaint management and ensure 8D

methodology is applied while handling the report generations for our customers.

  • Develop corresponding problem verifications and define the necessary analysis

steps – you support the colleagues of our global production sites regarding

problem-solving.

  • Perform in-depth electrical failure analysis, data collection and data analysis to

support the customer complaint Failure Analysis Request (FAR).

  • Perform in-depth electrical failure analysis of rejects to support improvement

activities for front end, back end, Silicon foundry, OSAT and product line.

  • Work closely with Customer Interface, Design, Product, Package, Process

Engineering, and Manufacturing Operations with regards to investigations of

customer quality related issues, and the development and implementation of

test-related corrective actions pertaining to those issues.

  • Present innovative ideas, concepts, data and plan with high confidence in team

meetings and executive review meetings.

Job Requirements:

  • Degree in Electronics/ Electrical Engineering, a related field, or equivalent

experience and associated technical understanding.

  • 1-3 years of professional experience in the area of Quality or Complaint

Management.

  • Good in critical thinking and systematic problem-solving skills e.g., DOE, 8D,

DMAIC, Process Mapping, FTA, 5-Why, Fish Bone, IS-IS NOT etc.

  • Excellent communication and mediation skills as well as intercultural

competence to successfully manage your stakeholders around the globe.

  • Good understanding in programming languages such as C, C++, Python, Perl

etc will be an added advantage

  • Mastery of Microsoft Office applications

  • Good written and verbal presentation skills in English.

Job Types: Full-time, Permanent

Pay: RM5, RM7,000.00 per month

Experience:

  • Electrical Failure Analysis: 2 years (Required)
  • Semiconductor: 2 years (Required)

Work Location: In person

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