Senior People

Key Responsibilities

I. Foreign Worker

• Immigration and Permit Compliance:
• Manage the end-to-end application, renewal, and cancellation process for all foreign worker documentation, including Visit Pass (Temporary Employment) [VP(TE)], Work Permits, and related visas, ensuring all deadlines are met.
• Liaise directly with the Malaysian Immigration Department (JIM), Ministry of Human Resources (KSM), and relevant One-Stop-Centres (OSC).
• Coordinate the mandatory medical examination process for foreign workers through FOMEMA.
• Ensure all foreign worker files, passports, and permits are accurately maintained and legally compliant.
• Welfare and Accommodation:
• Oversee and ensure compliance with the Employees' Minimum Standards of Housing, Accommodations and Amenities Act 1990 (Act 446) for all provided foreign worker accommodation.
• Manage accommodation logistics, including cleanliness inspections, maintenance, and ensuring a safe and suitable living environment.
• Act as a first point of contact for foreign worker welfare issues, cultural adjustment challenges, and language barriers.
• Manage the security bond process and Check Out Memo (COM) for repatriation upon completion or termination of employment.

II. HR Operations & Administration

• Recruitment & Onboarding:
• Assist with the end-to-end recruitment cycle for local and entry-level positions, including posting advertisements, screening resumes, coordinating interviews, and preparing offers of employment/appointment letters.
• Conduct comprehensive onboarding and orientation programs, ensuring all new employees (local and foreign) are aware of company policies, health and safety procedures, and hotel culture.
• Employee Data & Reporting:
• Maintain and update employee records in the HR Information System (HRIS) and personnel files, ensuring high levels of data accuracy and confidentiality.
• Prepare and submit periodic HR reports, including headcount, turnover, foreign worker status, and attendance data for management review.
• Compensation & Benefits:
• Assist the payroll team by providing accurate monthly attendance, leave, and overtime records for both local and foreign staff.
• Administer employee benefits, including leave applications, medical claims, and insurance processing.

III. Employee Relations & Culture

• Compliance & Policy:
• Be the go-to resource for employees and managers regarding hotel policies, disciplinary procedures, and Malaysian labour laws (Employment Act).
• Support disciplinary and grievance handling processes fairly and in line with hotel policy and local regulations.
• Engagement & Culture:
• Assist in planning and executing employee engagement, social, athletic, and recreational activities (e.g., "Heartist" or "People-centric" initiatives) to promote a positive and inclusive multicultural workplace.
• Promote the hotel's core values (e.g., Integrity, Respect, Teamwork) throughout all employee communications and interactions.

Job Specifications (Requirements)

• Education: Diploma or Bachelor's Degree in Human Resource Management, Business Administration, or a related field.
• Experience: Minimum of 2-3 years of proven experience in an HR Executive or Senior HR Assistant role, preferably within the hotel/hospitality industry in Malaysia.
• Specialised Knowledge:
• Essential: Strong working knowledge of Malaysian Labour Laws (Employment Act), Immigration Act, and the Workers' Minimum Standards of Housing and Amenities Act (Act 446).
• Demonstrated experience in managing the end-to-end documentation for foreign workers (VP(TE), FOMEMA, etc.) is a significant advantage.
• Skills:
• Excellent verbal and written communication skills in English and Bahasa Malaysia. Proficiency in other languages (e.g., Mandarin, other foreign worker languages) is a bonus.
• High proficiency in Microsoft Office Suite (Word, Excel for data analysis, PowerPoint).
• Experience with HR Information Systems (HRIS) such as SAP is a plus.
• Exceptional organizational skills, meticulous attention to detail, and a commitment to handling confidential information with integrity.
• Attributes:
• Customer-focused mindset with a passion for supporting employee needs.
• Ability to work in a fast-paced, dynamic, and multicultural environment.
• Proven problem-solving skills and the ability to act as a fair and objective intermediary in employee conflict resolution.

Job Type: Full-time

Pay: RM2, RM4,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: On the road