Tow Truck Driver

6 days ago

Johor Bahru, Johor, Malaysia Nanmar Motor Service SDN BHD Full time

Job Summary:

The Tow Truck Driver is responsible for safely operating a tow truck to assist stranded motorists, transport vehicles to repair facilities or impound lots, and perform recovery operations. The driver must ensure timely response to service calls while maintaining a high standard of customer service, safety, and professionalism on the road.

Key Responsibilities:

  • Respond promptly to dispatch calls for towing, roadside assistance, or vehicle recovery.
  • Safely operate flatbed or wheel-lift tow trucks to transport vehicles.
  • Load, secure, and unload vehicles according to company and safety procedures.
  • Provide roadside assistance services such as jump-starts, tire changes, lockouts, and fuel delivery.
  • Conduct pre-trip and post-trip inspections of the tow truck and report any maintenance issues.
  • Maintain accurate logs, service records, and paperwork for each call handled.
  • Ensure compliance with all traffic laws, safety standards, and company policies.
  • Communicate effectively with dispatchers, customers, and repair shops.
  • Handle vehicles with care to avoid damage and ensure customer satisfaction.
  • Follow proper procedures when towing impounded, repossessed, or accident-involved vehicles.
  • Maintain a clean and professional appearance of the vehicle and self.
  • Report any accidents, incidents, or delays immediately to management.

Licensing:

  • Valid driver's license (Class E and Vocational Licence (GDL) ).
  • Clean driving record with no recent major violations.

Experience:

  • Prior experience as a tow truck driver or in vehicle recovery preferred.
  • Familiarity with local roads, highways, and traffic laws.
  • Knowledge of cars.

Skills:

  • Strong mechanical aptitude and ability to operate towing equipment.
  • Excellent driving and maneuvering skills.
  • Good communication and customer service abilities.
  • Ability to work independently and handle stressful roadside situations.
  • Physical strength and stamina to handle heavy lifting and outdoor conditions.

Working Conditions:

  • Work is performed primarily outdoors in all weather conditions.
  • Shifts may include nights, weekends, and holidays.
  • Exposure to traffic hazards and emergency situations.
  • Requires use of safety gear and adherence to safety protocols.

Key Competencies:

  • Safety and Situational Awareness
  • Customer Service Orientation
  • Problem Solving and Initiative
  • Reliability and Accountability
  • Communication and Professionalism

Job Types: Full-time, Contract

Pay: RM2, RM4,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Company car
  • Free parking

Work Location: In person

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