Careline Team Lead

1 week ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia NALURI HIDUP SDN. BHD. Full time

Role: Careline Team Lead

Employment Type: Full-time

Location: Thailand (Hybrid)

Salary Range: 40,000 THB - 60,000 THB

Naluri is transforming the way mental healthcare is delivered across Southeast Asia. We combine psychology, behavioural science, and digital innovation to help individuals improve their emotional and physical wellbeing.

We are looking for a clinically trained counsellor or psychologist with 3–5 years of hands-on counselling experience to lead our Careline operations in Thailand. This role requires someone mature, steady, and confident in managing emotionally complex situations while guiding a small team on the ground.

Who We're Looking For Clinical Qualifications (Mandatory)

You must meet ONE of the following:

Psychologist

  • Master's degree in Clinical, Counselling, or Clinical Psychology
  • Licensed or registered with a recognised Thai psychological body

OR

Counsellor

  • Postgraduate Diploma (or higher) in Counselling
  • Minimum 600–800 hours of counselling experience
  • Completed clinical supervision hours
  • Registered or eligible for registration with a Thai counselling/mental health association

Experience Requirements

  • 3–5 years experience in counselling, mental health, or crisis response and leading a careline team.
  • Strong exposure to handling difficult cases, emotional distress, and de-escalation
  • Comfortable managing Thai clients with varying emotional intensity
  • Experience guiding peers or supporting junior counsellors preferred
  • Strong Thai communication; good professional English
  • This role suits someone who is confident, grounded, and ready to step up into a formal leadership position.

What You'll Be Doing

Technical Responsibilities

  • Provide professional emotional support through calls, chat, and consultations
  • Conduct structured assessments and determine appropriate care pathways
  • Manage higher-intensity or escalated cases with good clinical judgement
  • Apply evidence-based strategies and maintain excellent documentation
  • Support crisis cases when needed

Team Lead Responsibilities

  • Oversee day-to-day Careline operations in Thailand
  • Guide and mentor junior counsellors and part-time clinicians
  • Review cases, ensure quality, and reinforce Naluri's clinical protocols
  • Manage schedules, handovers, and follow-up processes
  • Escalate complex cases to the Regional Careline Manager when necessary
  • Represent Thailand in cross-country Careline and clinical meetings

Perks

  • Flexible Paid Time-Off: We believe in work-life balance
  • Medical Insurance: Your well-being is our priority.
  • Free use of our digital healthcare app, providing 24/7 access to medical experts.
  • Free therapy sessions: Mental health matters too

Our Culture

  • We empower teams to prioritise customer value and plan their way to achieve it.
  • We love our get-togethers - be they virtual or physical, over lunch or evening outings.
  • We encourage the use of our flexible vacation days policy (just ensure your team isn't left in the lurch)
  • We thrive on principles like "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", "Think Big" and "Bias to Action".

Our People

We're a diverse group of Scuba Divers, Cooks, Travelers, and Enigmatologists (you might need to Google that), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, every other variety of people. You'll find a friend in someone here

Growth Opportunities

Working with state-of-the-art AI technologies and the latest tools, you'll be learning from industry experts in a practical data-driven business environment. Bring your ideas, see them come to life, and impact our business and the people we serve.

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