IT Coordinator

Job Summary:

• The IT / Infrastructure coordinator supports the IT SEA Account Manager in the coordination of local IT activities and the execution of the adhoc / last mile IT infrastructure tasks required for the implementation of IT Demand and Projects .

Job Details:

Ensuring accuracy of local IT Asset inventory including PC, Chromebox, Printers, Decon stations

• Liaising with local Finance to maintain Fixed Asset register
• Organising replacement of existing assets @ EoL
• Approving Asset replacement tickets in SNOW for Out of cycle replacement requests
• Screening of Non Standard Software requests
• Approving non standard software tickets in SNOW
• Liaising with Security for Software security assessment and whitelisting
• Organising the True-up Campaigns at the local level
• Coordinating the IT Volume review for Hardware and Software assets including Non standard software, User accounts (Kite, etc)
• Support the Cluster Account Manager in budget reporting activities.

Master data management

• Maintaining the relevant master data including site lists, contact details, etc.
• Controlling the data input by onsite & remote support engineer
• Adhoc IT support orchestration (Industrial devices)
• Telecom supplier contact point
• LAN troubleshooting with local vendor + GIO (if necessary)
• APN troubleshooting with local ISP + GIO (if necessary)
• Orchestration of incidents for industrial devices - tablets & PDTs - on behalf of the business (ticket triage)
• Adhoc IT issues , requests support (which not covered by GIO services)
• Adhoc / Last mile IT Infrastructure tasks
• Consulting / Pre-Sales on Infra related topics
• Screening of Business requirements for new/ update of infrastructure (new sites, new AP, etc)
• Reviewing / Challenging GIO quotes for Infra demands
• New site network requirement, local network design, add the site to AL network (specify subnet/Network access mode/support GIO for the cpe config/etc..).
• Network related construction support (Site relocation/ new site/etc..)

Daily network monitoring

• Framing the demands to GIO
• AdHoc Technical support for Server config, App installation, Data Migration, etc
• Local NAS onsite support & Migration coordination
• Last mile AdHoc infra tasks to execute GIO Projects & Demands (Network config, testing, etc)
• Infrastructure Project Proxy
• AdHoc coordination tasks for Infrastructure Projects (coordination with local vendors, coordination with building managers, Receiving of deliveries, etc)
• AdHoc infra tasks for GIO Projects