Telesales Executive – Education
1 day ago
Sepang, Selangor, Malaysia
Chamrun Digital Group
Full-time
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Company: Chamrun Digital
Employment Type: Full-time
Role Overview
Chamrun Digital is seeking a motivated Telesales Executive with experience in the education or training industry. The successful candidate will engage prospective learners and corporate clients, promote our education and AI training programmes, and convert enquiries into registrations and sales appointments.
Key Responsibilities
- Make outbound calls to prospective students, working professionals, corporate clients, and existing leads.
- Understand prospects’ learning needs and recommend suitable courses or training programmes.
- Explain programme content, entry requirements, fees, schedules, and application procedures accurately.
- Follow up on enquiries through telephone, WhatsApp, and email.
- Guide interested applicants through application, registration, and payment steps.
- Arrange consultation appointments and corporate training discussions for the sales team.
- Maintain accurate lead records, follow-up activities, and sales status in the CRM.
- Achieve agreed targets for calls, qualified appointments, registrations, and sales conversions.
- Coordinate with marketing, admissions, and training teams to ensure a smooth customer experience.
- Prepare regular reports on lead progress, conversions, and customer feedback. Requirements
- Minimum 1–2 years of experience in telesales, education sales, student recruitment, admissions counselling, or training programme sales.
- Experience selling education or training programmes is required.
- Strong communication skills in Bahasa Malaysia and English.
- Confident in making outbound calls, handling objections, and closing sales professionally.
- Comfortable using WhatsApp Business, email, Microsoft Excel, and CRM systems.
- Organised and persistent, with strong follow-up and time management skills.
- Able to work independently and meet sales targets.
- A diploma or degree in Business, Marketing, Communications, Education, or a related field is preferred. Added Advantages
- Experience promoting higher education, online learning, executive education, or professional development programmes.
- Exposure to corporate training and HRD Corp claimable programmes.
- Interest in artificial intelligence, digital skills, and technology training. Key Performance Indicators
- Qualified calls and meaningful prospect conversations.
- Consultation appointments booked and attended.
- Applications completed and paid registrations secured.
- Lead-to-registration conversion rate.
- Timely follow-ups and accurate CRM records.
- Achievement of monthly sales targets.
Key Responsibilities
- Make outbound calls to prospective students, working professionals, corporate clients, and existing leads.
- Understand prospects’ learning needs and recommend suitable courses or training programmes.
- Explain programme content, entry requirements, fees, schedules, and application procedures accurately.
- Follow up on enquiries through telephone, WhatsApp, and email.
- Guide interested applicants through application, registration, and payment steps.
- Arrange consultation appointments and corporate training discussions for the sales team.
- Maintain accurate lead records, follow-up activities, and sales status in the CRM.
- Achieve agreed targets for calls, qualified appointments, registrations, and sales conversions.
- Coordinate with marketing, admissions, and training teams to ensure a smooth customer experience.
- Prepare regular reports on lead progress, conversions, and customer feedback. Requirements
- Minimum 1–2 years of experience in telesales, education sales, student recruitment, admissions counselling, or training programme sales.
- Experience selling education or training programmes is required.
- Strong communication skills in Bahasa Malaysia and English.
- Confident in making outbound calls, handling objections, and closing sales professionally.
- Comfortable using WhatsApp Business, email, Microsoft Excel, and CRM systems.
- Organised and persistent, with strong follow-up and time management skills.
- Able to work independently and meet sales targets.
- A diploma or degree in Business, Marketing, Communications, Education, or a related field is preferred. Added Advantages
- Experience promoting higher education, online learning, executive education, or professional development programmes.
- Exposure to corporate training and HRD Corp claimable programmes.
- Interest in artificial intelligence, digital skills, and technology training. Key Performance Indicators
- Qualified calls and meaningful prospect conversations.
- Consultation appointments booked and attended.
- Applications completed and paid registrations secured.
- Lead-to-registration conversion rate.
- Timely follow-ups and accurate CRM records.
- Achievement of monthly sales targets.