Sales Administrator
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Key Responsibilities
Customer Service & Sales Support
• Handle customer enquiries via phone, WhatsApp, e-mail, and walk-in professionally and promptly
• Receive, process, and confirm customer orders accurately
• Coordinate delivery schedules with the operations team and drivers
• Keep customers updated on their order status throughout the process
• Prepare basic quotations and invoices based on the company's price list
• Maintain organised records of orders, deliveries, and customer communications
• Resolve customer complaints or issues calmly and efficiently
• Assist with general administrative tasks related to orders and deliveries
• Arrange and coordinate customer deliveries — liaising with drivers and ensuring delivery schedules are met
• Monitor and check inventory levels to ensure stock accuracy and availability for order fulfilment Note: This role does NOT require outbound sales or cold calling. The focus is on serving existing customers and managing their orders end-to-end. Team & Operations Support Provide day-to-day support to the sales team and coordinate with logistics on delivery operations Work closely with internal departments to keep operations seamless Keep inventory records accurate and up to date Maintain clean, reliable records and databases Spot opportunities to improve how things are done, and help make it happen Requirements
• Malaysian citizen
• Proficient in Bahasa Malaysia (spoken & written); Mandarin or other language is an advantage
• Minimum SPM / STPM / Diploma in any relevant field Strong organizational skills with the ability to manage multiple tasks concurrently Excellent written and verbal communication skills Proficiency in spreadsheets, email correspondence, and Google Drive A collaborative team player with a professional and positive disposition Prior experience in a similar administrative or sales support role is advantageous Customer-focused, with the ability to work independently and exercise sound judgement
What We Offer
Stable and predictable
working hours
A collaborative and supportive team environment Room to take ownership and grow into the role Interested candidates who are organized, proactive, and thrive in a fast-paced environment are encouraged to apply.
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