itil

Responsibilities The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified...

Ambu is currently looking for a ITIL Problem & Change Manager to be based in Penang, Malaysia.    The ITIL Problem & Change Manager is responsible for improving service stability while ensuring that changes are delivered safely, efficiently and with minimal business disruption.  The role combines proactive problem management with effective...

Osram (Malaysia) Sdn Bhd in Penang is seeking an ITSM professional to manage service governance, incident resolution, and change management. You will apply ITIL principles, coordinate across IT teams and external providers, and drive service quality improvements.The role requires at least 3 years hands-on ITSM experience, strong communication, stakeholder...

Singtel KL (Sudong MY Sdn Bhd) is launching a Shared Services Centre in Kuala Lumpur and seeks a Service Delivery professional with 3+ years experience in service delivery, network operations, and enterprise support.You will manage enterprise relationships, coordinate with resolver groups for critical incidents, and drive improvements in SLA performance and...

Alliance Bank Malaysia is seeking an IT Helpdesk Lead to provide first line IT support to bank-wide users, resolve incidents under SLA, and coordinate with GIS and BCM teams. You will mentor the helpdesk staff, log and track tickets, generate weekly and monthly reports, and drive continual service improvements in a fast-paced banking environment.The role...

PeopleCert is a global leader in assessment and certification of professional skills, seeking a Director-ITIL (Presales) to provide ITIL subject matter expertise to the global ecosystem. This is a global role with travel, and the successful candidate can be located anywhere.The role sits at the crossroads of Business Development, Product and Marketing,...

Esri Malaysia is seeking a skilled IT professional to provide technical GIS application support, training, and managed services to clients, ensuring reliable, secure, and high-performing geospatial systems.You will work with ESRI technologies such as ArcGIS Desktop, ArcGIS Server, and enterprise GIS platforms, while maintaining strong client relationships...

PrimaBaguz in Malaysia seeks an experienced IT Coach to lead a regional support team, blending technical depth with strong customer service.You will manage incidents, drive process improvements, oversee vendor relationships, and mentor team members across Asia while ensuring high service levels.The role requires leadership, solid networking knowledge, ITIL...

ManpowerGroup is seeking an experienced IT support professional in Kuala Lumpur, Malaysia. The role covers 1st and 2nd line desktop support, event and videoconference support, and troubleshooting Microsoft Office applications.Strong ITIL knowledge and cross-functional communication are essential. The candidate should have 3–5 years in large enterprises, a...

Morgan McKinley Malaysia is recruiting for roles requiring Linux shell scripting, strong SQL, and middleware knowledge. The ideal candidate will have exposure to FTP/MQ systems, Citrix, and Tivoli Workload Scheduler in a production environment. Onsite, 5 days per week, with a focus on ITIL-aligned service management.Applicants should possess a IT/Engineering...

EP Engineering in Malaysia is seeking an Asia Pacific Service Desk Analyst to support end users across the region. The role requires 3+ years in a help desk or call center, plus experience in an IT tech environment and strong communication skills.You will document issues in CMDB/ITSM, follow procedures and security guidelines, and leverage ServiceNow to...

Cognizant in Malaysia is seeking an experienced Infrastructure/Applications Support Manager to run RBC surveillance technology operations from Malaysia, ensuring service governance, incident and change management, and timely delivery.You will lead a production support team, coordinate disaster recovery, monitor risk, and work with CTB/RTB/vendors to deliver...

Cognizant Malaysia is seeking a production support leader in Subang Jaya to manage a team responsible for communication surveillance platforms and related upstream/downstream dependencies. The role emphasizes leadership and operational excellence.The candidate will drive ITIL governance across incidents, problems, changes, service transitions, production...

MISCGroup ICT in Kuala Lumpur, Malaysia seeks a Project Consultant and IT Service Management (ITSM) Consultant for staff augmentation to strengthen project governance, ITSM adoption, and service improvements. The engaged experts will lead planning, coordination, and adoption of ITIL-aligned practices across initiatives.Ideal candidates will have a strong...

Huawei Technologies in Malaysia is seeking an experienced Change & Release Manager (Software) to govern end-to-end change management for the BSS managed service. You will chair the CAB, manage risk, and ensure releases are delivered with proper runbooks, monitoring and sign-offs across CRM, billing and related domains.The role requires ITIL discipline, 7+...

PPG's Service Desk Development program brings career-focused individuals into the Global IT organization, with the aim of developing future IT leaders. Participants will work with all PPG employees through our 24x7x365 Service Desk and apply ITIL methodologies.New hires will receive on-job training, corporate training, and individualized coaching to grow...

DXC Technology Malaysia Sdn Bhd is seeking a proactive Service Desk Team Lead to oversee L1 support operations and drive incident resolution in a 24x7 environment.You will lead a team of Service Desk Agents, manage SLAs/OLAs, coordinate with L2/L3, and champion ITIL-based service delivery while ensuring high customer satisfaction.This onsite role in Bukit...

Innovatz Global is seeking an ITIL 4 Expert for a short-term consulting assignment supporting a financial institution in Malaysia. The role focuses on ITIL 4 best practices, ITSM process assessment, and stakeholder guidance to ensure successful project outcomes.Open to freshers and experienced professionals who hold the required ITIL 4 certification, with...

Jora Malaysia is seeking an experienced IT service delivery professional on a contract basis to manage end-to-end delivery, ensure SLAs and KPIs are met, and align with customer expectations.You will lead ITSM processes (Incident, Problem, Change, Request, and SLA governance), monitor performance, report metrics, coach cross-functional teams, and uphold IT...

PPG is seeking a Service Desk professional as part of the Development program to help groom future IT leaders. You will support IT services using ITIL processes, handle incidents, and work across 24x7x365 shifts in a remote environment.You'll communicate in English, with Mandarin a plus, and you will grow into other IT roles while contributing to customer...