itil

PeopleCert is a global leader in assessment and certification of professional skills, seeking a Director-ITIL (Presales) to provide ITIL subject matter expertise to the global ecosystem. This is a global role with travel, and the successful candidate can be located anywhere.The role sits at the crossroads of Business Development, Product and Marketing,...

Responsibilities The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified...

Cognizant in Malaysia is seeking an experienced Infrastructure/Applications Support Manager to run RBC surveillance technology operations from Malaysia, ensuring service governance, incident and change management, and timely delivery.You will lead a production support team, coordinate disaster recovery, monitor risk, and work with CTB/RTB/vendors to deliver...

MISCGroup ICT in Kuala Lumpur, Malaysia seeks a Project Consultant and IT Service Management (ITSM) Consultant for staff augmentation to strengthen project governance, ITSM adoption, and service improvements. The engaged experts will lead planning, coordination, and adoption of ITIL-aligned practices across initiatives.Ideal candidates will have a strong...

Esri Malaysia is seeking a skilled GIS IT specialist to provide technical GIS application support, training, and managed services to clients, ensuring reliable, secure, and high-performing geospatial systems.You will work with ESRI technologies (ArcGIS Desktop/Server), monitor performance, perform health checks and backups, and support GIS integrations with...

Johnson Matthey Plc in Kuala Lumpur, Malaysia, invites applications for an IT Change, Problem and Continuity Management Analyst. This hybrid role coordinates IT changes across the lifecycle, reviews change records, and supports CAB meetings to ensure quality and risk mitigation.You will monitor change activity, enforce approval paths, and drive...

Singtel Kuala Lumpur, part of Singtel’s Shared Services Centre, seeks an Incident Manager to own major incident management end-to-end. You will drive rapid restoration, coordinate diverse technical teams, and communicate with customers and executives to minimize business impact.Bring 5+ years in incident management, IT operations or service management,...

AirAsia is seeking an Enterprise Applications Manager to lead Level 2 application support and drive continual service improvement across enterprise systems. You will coordinate with IT Assist, vendors, and cross-functional teams to resolve incidents, manage IAM processes, and ensure alignment with SOPs and security requirements.With 5+ years in application...

Logicalis Asia Pacific is hiring for an IT Helpdesk Support role in Kuala Lumpur. The position focuses on handling incidents and service requests via hotline and email, with accountability for timely ticket updates and clear status reporting to stakeholders.The ideal candidate will have IT infrastructure knowledge, strong communication skills, and ITIL...

Altera is seeking an ITSM Operations Lead to drive governance and strategy across Incident, Problem, Change, and SACM, ensuring high availability and optimized service delivery. You will lead ITIL best practices, coordinate with cross-functional teams and service desk analysts to reduce MTTR and improve metrics.The role requires 5+ years in IT operations,...

Osram (Malaysia) Sdn Bhd in Penang is seeking an ITSM professional to manage service governance, incident resolution, and change management. You will apply ITIL principles, coordinate across IT teams and external providers, and drive service quality improvements.The role requires at least 3 years hands-on ITSM experience, strong communication, stakeholder...

Private Advertiser is seeking an experienced IT Helpdesk Lead to guide a functional team and drive service excellence. You will oversee incidents, service requests, problems, and escalations while ensuring ITIL-aligned processes and scalable Atlassian solutions.You will administer JSM, Jira Software, and Confluence, craft dashboards, and report performance...

DXC Technology Malaysia Sdn Bhd is seeking a proactive Service Desk Team Lead to oversee L1 support operations and drive incident resolution in a 24x7 environment.You will lead a team of Service Desk Agents, manage SLAs/OLAs, coordinate with L2/L3, and champion ITIL-based service delivery while ensuring high customer satisfaction.This onsite role in Bukit...

Getronics is seeking a Service Desk Team Leader in Kuala Lumpur to lead and manage the service desk team, ensuring high-quality IT support and continuous improvement. You will coach staff, maintain professional client interactions, and drive optimization of service delivery across ITIL-based operations.The role requires 5+ years in IT support with leadership...

FrieslandCampina is seeking a Service Delivery Analyst to lead SAP service delivery, ensuring platform availability, performance, and SLA adherence across Global IT Operations. You will communicate with leadership, manage incidents, and drive continuous service improvement with ITIL practices.The role focuses on end-to-end SAP service delivery, automation,...

Getronics is seeking a proactive IT Service Desk Team Manager in Kuala Lumpur to lead and manage the IT Service Desk team, ensuring high-quality service delivery and efficient incident and request management.You will drive continuous improvement of service desk operations, align with ITIL best practices, and oversee KPI tracking, performance reviews, and...

PrimaBaguz in Malaysia seeks an experienced IT Coach to lead a regional support team, blending technical depth with strong customer service.You will manage incidents, drive process improvements, oversee vendor relationships, and mentor team members across Asia while ensuring high service levels.The role requires leadership, solid networking knowledge, ITIL...

EP Engineering in Malaysia is seeking an Asia Pacific Service Desk Analyst to support end users across the region. The role requires 3+ years in a help desk or call center, plus experience in an IT tech environment and strong communication skills.You will document issues in CMDB/ITSM, follow procedures and security guidelines, and leverage ServiceNow to...

Overview We are seeking an experienced ITSM Operations Lead to drive the operational efficiency, governance, and strategy of our IT Service Management ecosystem. In this role, you will lead the adoption and execution of ITIL best practices across Incident, Problem, Change, and Configuration Management. You will work closely with cross-functional technical...

We are seeking a proactive and experienced IT Service Desk Team Manager to leadand manage our IT Service Desk team. The ideal candidate will be responsible forensuring high-quality service delivery, efficient incident and request management, andcontinuous improvement of service desk operations. This role demands strongleadership, customer service...