itil

Responsibilities The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified...

Altera is seeking an ITSM Operations Lead to drive governance and strategy across Incident, Problem, Change, and SACM, ensuring high availability and optimized service delivery. You will lead ITIL best practices, coordinate with cross-functional teams and service desk analysts to reduce MTTR and improve metrics.The role requires 5+ years in IT operations,...

Osram (Malaysia) Sdn Bhd in Penang is seeking an ITSM professional to manage service governance, incident resolution, and change management. You will apply ITIL principles, coordinate across IT teams and external providers, and drive service quality improvements.The role requires at least 3 years hands-on ITSM experience, strong communication, stakeholder...

PeopleCert is a global leader in assessment and certification of professional skills, seeking a Director-ITIL (Presales) to provide ITIL subject matter expertise to the global ecosystem. This is a global role with travel, and the successful candidate can be located anywhere.The role sits at the crossroads of Business Development, Product and Marketing,...

AirAsia is seeking an Enterprise Applications Manager to lead Level 2 application support and drive continual service improvement across enterprise systems. You will coordinate with IT Assist, vendors, and cross-functional teams to resolve incidents, manage IAM processes, and ensure alignment with SOPs and security requirements.With 5+ years in application...

DXC Technology is seeking a Service Delivery Lead to manage end-to-end delivery of shared or managed services in a multi-vendor environment. You will ensure SLA, KPI, governance, risk management, and customer satisfaction while liaising between customers, stakeholders, and delivery teams.Responsibilities include leading daily service delivery, managing...

FrieslandCampina is seeking a Service Delivery Analyst to lead SAP service delivery, ensuring platform availability, performance, and SLA adherence across Global IT Operations. You will communicate with leadership, manage incidents, and drive continuous service improvement with ITIL practices.The role focuses on end-to-end SAP service delivery, automation,...

Getronics is seeking a proactive IT Service Desk Team Manager in Kuala Lumpur to lead and manage the IT Service Desk team, ensuring high-quality service delivery and efficient incident and request management.You will drive continuous improvement of service desk operations, align with ITIL best practices, and oversee KPI tracking, performance reviews, and...

PrimaBaguz in Malaysia seeks an experienced IT Coach to lead a regional support team, blending technical depth with strong customer service.You will manage incidents, drive process improvements, oversee vendor relationships, and mentor team members across Asia while ensuring high service levels.The role requires leadership, solid networking knowledge, ITIL...

EP Engineering in Malaysia is seeking an Asia Pacific Service Desk Analyst to support end users across the region. The role requires 3+ years in a help desk or call center, plus experience in an IT tech environment and strong communication skills.You will document issues in CMDB/ITSM, follow procedures and security guidelines, and leverage ServiceNow to...

Cognizant in Malaysia is seeking an experienced Infrastructure/Applications Support Manager to run RBC surveillance technology operations from Malaysia, ensuring service governance, incident and change management, and timely delivery.You will lead a production support team, coordinate disaster recovery, monitor risk, and work with CTB/RTB/vendors to deliver...

Cognizant Malaysia is seeking a production support leader in Subang Jaya to manage a team responsible for communication surveillance platforms and related upstream/downstream dependencies. The role emphasizes leadership and operational excellence.The candidate will drive ITIL governance across incidents, problems, changes, service transitions, production...

MISCGroup ICT in Kuala Lumpur, Malaysia seeks a Project Consultant and IT Service Management (ITSM) Consultant for staff augmentation to strengthen project governance, ITSM adoption, and service improvements. The engaged experts will lead planning, coordination, and adoption of ITIL-aligned practices across initiatives.Ideal candidates will have a strong...

Esri Malaysia is seeking a skilled GIS IT specialist to provide technical GIS application support, training, and managed services to clients, ensuring reliable, secure, and high-performing geospatial systems.You will work with ESRI technologies (ArcGIS Desktop/Server), monitor performance, perform health checks and backups, and support GIS integrations with...

Private Advertiser is seeking an experienced IT Helpdesk Lead to guide a functional team and drive service excellence. You will oversee incidents, service requests, problems, and escalations while ensuring ITIL-aligned processes and scalable Atlassian solutions.You will administer JSM, Jira Software, and Confluence, craft dashboards, and report performance...

Singtel Group in Kuala Lumpur is seeking an Engineer, End-point Services to deliver end-user computing support across the organisation. You will install, configure, and maintain endpoint devices, troubleshoot issues, and ensure service requests meet SLAs.You will work with IT teams and vendors, support endpoint deployments, asset management, security-related...

Johnson Matthey Plc in Kuala Lumpur, Malaysia, invites applications for an IT Change, Problem and Continuity Management Analyst. This hybrid role coordinates IT changes across the lifecycle, reviews change records, and supports CAB meetings to ensure quality and risk mitigation.You will monitor change activity, enforce approval paths, and drive...

British American Tobacco in Subang Jaya, Malaysia is seeking a Platform Technical Specialist to oversee day-to-day delivery of services by third-party IT providers for Corporate & HR functions. You will review service performance, drive improvements, and ensure changes align with standards while maintaining BAT intellectual property.The role requires deep...

DXC Technology Malaysia Sdn Bhd. seeks a Service Delivery Lead to oversee end-to-end delivery of shared or managed services, ensuring SLA, KPI, contractual and customer satisfaction targets are achieved.You will act as the primary operational liaison between customers, stakeholders, and delivery teams while driving governance, risk management, and continuous...

DXC Technology is seeking a Service Delivery Lead to manage end-to-end delivery of shared or managed services, ensuring SLA, KPI, and customer satisfaction targets are met. The role acts as the primary operational liaison among customers, stakeholders, and delivery teams, driving governance, risk management, and continuous improvement.The candidate will lead...