Real time analyst
Found in: beBee S MY - 2 weeks ago
Overview Qualifications 1-3 years of experience in the same capacity Strong data analytics and creation of reports Experience in automating task/reports that are manual to reduce cycle time and defects. Proficient user of Excel and understanding call center statistics a must. Knowledge in VBA, macros, linked data, pivot chart tools, design tools is an advantage. Experience in developing dashboards, and understandable reports and useful visualization. Flexible schedule and excellent attendance record Should be amenable to work on different schedules (i.e. Day Shift, Mid Shift, Night Shift) Responsibilities Responsible for real time monitoring, reporting, analysis, tracking, documenting and communicating agent activity on multiple lines of business through phone, chat or email. Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment. Recommend procedural and operational guideline changes to improve communications and operational efficiency. Prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data. Analyzing real-time call trends and make adjustments to staffing to ensure service levels as well as company's financial goals (efficiencies) are met. Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents. Planning and scheduling off-phone events.
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Workforce Management Real Time Analyst
5 days ago
Petaling Jaya, Malaysia Jom Kerja! Full time**Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other...
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Real time analyst
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Teleperformance Full timeOverview Qualifications 1-3 years of experience in the same capacity Strong data analytics and creation of reports Experience in automating task/reports that are manual to reduce cycle time and defects. Proficient user of Excel and understanding call center statistics a must. Knowledge in VBA, macros, linked data, pivot chart tools, design tools is an...
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Rwe (Real World Evidence) Research Analyst 2
4 days ago
Petaling Jaya, Malaysia Novartis Full timeBringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an...
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Real Time Analyst
4 days ago
Kelana Jaya, Malaysia Gratitude India Full timeLocation: Kelana Centre Point Must be willing to work on Shifts: 24x7 rotational shift **Requirements**: - 2 years in Work Force Management ( WFM) - good in data analysis skill - Have intensive experience in Excel and Power BI - Well versed in excel, including using formula and pivot table Salary Ranger RM 4500 to RM 5500 **Job Type**:...
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Real Time Analyst
5 days ago
Kelana Jaya, Malaysia Gratitude India Full timeRequirements: - 2 years in Work Force Management ( WFM) - good in data analysis skill - Have intensive experience in Excel and Power BI - Well versed in excel, including using formula and pivot table **Salary**: RM4,500.00 - RM5,500.00 per month Application Question(s): - Do you have 2 years in Work Force Management? - How many days period do you need? -...
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Risk Operation Analyst
5 days ago
Petaling Jaya, Malaysia MPS Full timeQualifications **Minimum Skills to Hire**: **Preferred Requirements** - Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment) - Fraud Manual Review, User Appeal and Trend Analysis operations experience is preferred - Strong analytical and research skills - Knowledge Ability to work in a fast and evolving environment...
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Analyst, Investment
4 days ago
Petaling Jaya, Malaysia Lagenda Properties Berhad Full timeLagenda Properties Berhad (KLSE: LAGENDA) is a property developer listed on the Main Market of Bursa Malaysia. We are a specialized affordable housing developer focusing on our main core expertise of developing self-sustainable townships, prioritizing community-based facilities & public amenities that meets the needs of most Malaysian home buyers that fall...
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Analyst - Closing & Reporting
Found in: Talent MY C2 - 2 weeks ago
Petaling Jaya, Malaysia Siemens Energy Full timeAnalyst - Closing & Reporting About the Role Location Malaysia Selangor Petaling Jaya Company Siemens Energy Sdn. Bhd. Organization SE CFO Business Unit Accounting & Controlling Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day (position overview)In your role as Analyst – Closing & Reporting:...
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Senior Analyst
Found in: Talent MY C2 - 2 weeks ago
Petaling Jaya, Malaysia Siemens Energy Full timeSenior Analyst - Closing and Reporting About the Role Location Malaysia Selangor Petaling Jaya Company Siemens Energy Sdn. Bhd. Organization SE CFO Business Unit Accounting & Controlling Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your DayIn your role as Senior Analyst - Closing and ReportingProcess...
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Senior Analyst
Found in: Talent MY C2 - 2 weeks ago
Petaling Jaya, Malaysia Siemens Energy Full timeSenior Analyst - General Ledger About the Role Location Malaysia Selangor Petaling Jaya Company Siemens Energy Sdn. Bhd. Organization SE CFO Business Unit Asia Pacific Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your DayIn your role as Senior Analyst - General LedgerProcess Ownership•You will support...
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Analyst in Credit Management
Found in: Talent MY C2 - 2 weeks ago
Petaling Jaya, Malaysia Siemens Energy Full timeAnalyst in Credit Management About the Role Location Malaysia Selangor Petaling Jaya Company Siemens Energy Sdn. Bhd. Organization SE CFO Business Unit Accounting & Controlling Full / Part time Full-time Experience Level Early Professional A Snapshot of Your Day In your role as Credit Management Analyst: Process Ownership •You will...
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Risk Analyst
5 days ago
Petaling Jaya, Malaysia BlackSire Group Full time**Position Title**:Risk Analyst I **Location**: Level 9, Tropicana Gardens Office Tower, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor. **Overview**: In your role as a Risk Analyst, you will be responsible in the risk assessment of company performance by analysing user profile & behaviour to ensure company interest are well protected...
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Business Analyst
6 days ago
Petaling Jaya, Malaysia Enfrasys Consulting Sdn Bhd Full time**Responsibilities**: The role of a business analyst (BA) is to help organizations improve their processes, products, services, and systems through analysis, problem-solving, and communication. Some of the key responsibilities of a business analyst may include: - Works with stakeholders to identify and document the business requirements for a project or...
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Analyst - Closing & Reporting
6 days ago
Petaling Jaya, Malaysia Siemens Energy Full timeA Snapshot of Your Day In your role as Analyst - Closing & Reporting: **Process Ownership** - You will work in a team of domain experts, in which your tasks include clarification of accounting issues, analysis of errors, initiation of any necessary corrections and involvement in process improvement activities or initiatives, if needed with support from the...
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Risk Operation Specialist
4 days ago
Petaling Jaya, Malaysia Softenger (Malaysia) Sdn Bhd Full timeHello Greetings from Softenger Sdn Bhd. we are looking for a "Risk Operation Specialist" JOB TITLE: Risk Operation Specialist WORK LOCATION: Petaling Jaya **Job Type**: Social Media Shift: Rotational Shift 24/7 **Qualifications** **Minimum Skills to Hire**: **Preferred Requirements** - Proficiency in English and Multi-lingual is highly preferred...
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Accounting analyst i
Found in: beBee S MY - 4 weeks ago
Petaling Jaya, Malaysia Kimberly-clark Corporation Full timeAccounting Analyst I - General Accounting Job Description Guideline to fill up: •Managers no longer need to attach Job Descriptions. Recruiters will update the Job Description to align with EVP Job Posting Template and Legal Language. Primary Location Kuala Lumpur Office Additional Locations Worker Type ...
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Accounting analyst i
Found in: beBee S MY - 3 weeks ago
Petaling Jaya, Malaysia Kimberly-clark Corporation Full timeAccounting Analyst I - General Accounting Job Description Guideline to fill up: •Managers no longer need to attach Job Descriptions. Recruiters will update the Job Description to align with EVP Job Posting Template and Legal Language. Primary Location Kuala Lumpur Office Additional Locations Worker Type ...
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Business Analyst
3 days ago
Petaling Jaya, Malaysia Erudite Innovation Sdn Bhd Full time**Responsibilities**: - Gathering, validating and documenting business requirements. - Analysing data related to module such as Gas Contractor and Electric Contractor. - Run User Acceptance Testing and Training. - Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts. - Creating functional specifications...
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Analyst - Fixed Assets
Found in: Talent MY C2 - 2 weeks ago
Petaling Jaya, Malaysia Siemens Energy Full timeAnalyst - Fixed Assets About the Role Location Malaysia Selangor Petaling Jaya Company Siemens Energy Sdn. Bhd. Organization SE CFO Business Unit Accounting & Controlling Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day: In your role as Fixed Assets Analyst:Process Ownership You will work in a team...
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Cost Analyst
Found in: Talent MY C2 - 2 weeks ago
Petaling Jaya, Malaysia Allnex Full timePosition overview Are you someone with exceptional analytical skills and the ability to manage large-scale datasets? We are currently seeking a proficient Cost Analyst who is eager to enhance their expertise in the field of costing. As a Cost Analyst, your responsibilities will involve conducting cost control activities and identifying opportunities...