Food & Beverage Departmental Trainer

1 month ago

Kuala Lumpur, Malaysia Hilton Kuala Lumpur Full time
Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Food & Beverage Departmental Trainer is responsible to train designated trainers and team members in the Food & Beverage Outlets on any related on-the-job, off-the-job training, maintaining SOPs, and providing comprehensive training by following Hilton Brand standards.

What will I be doing?  

As the Food & Beverage Departmental Trainer, you will be responsible for performing the following tasks to the highest standards: 

  Possess full and accurate knowledge about all F&B outlets operations, food and beverage menus, product and service promotions and special events.  Regularly refresh knowledge about all F&B outlets operations and products. Attend all necessary and related trainings arranged by HR and suggested by Director of Food & Beverage to have sufficient experience in arranging and conducting trainings; maintain this experience on a descent level at all times. Aware and drive of all trainings and training programs arranged by HR and ensure F&B staff participation or suggest nominations solely. Closely cooperate with HR and other related departments in terms of arranging trainings and their scheduling with regards to F&B operation. Initiate various on-job trainings in and for F&B department. Conduct or participate in conducting off-job trainings for Food & Beverage team Members alongside with HR Training team. Arrange and conduct on-job trainings for all outlets according to training calendars. Ensure that on-job training calendars are updated on a monthly basis and trainings are taking place in each outlet according to their scheduling. Ensure that proper Learning attendance sheets are filled in and filed for all trainings in F&B Department. Ensure that the training calendar and training tracking for all Food & Beverage outlets are submitted to the HR Training department every month. Maintain appropriate level of confidentiality. Make sure that the highest quality standards of operation in accordance with hotel service procedures. Carry out any other reasonable duties and tasks assigned by department head or management. To work on Food & Beverage on-job related SOPs, follow up on the signature cycle, tracking, and training. Comply with company grooming standards at all times to portray a professional image of self and the hotel. Identify training opportunities in outlets with Outlets Manager during operation. Comply with time and attendance policies set by the hotel. To attend all Food and Beverage Meetings and Daily Operations Meetings as required. Familiarize yourself with emergency and evacuation procedures. Familiarize yourself with the Hilton Vision, Hilton Mission, Hilton values, Make It Right. Familiarize yourself with Stay Experience, achieve Hotel target for Breakfast score, Restaurant score & Pool Score. To report for duty punctually wearing the correct uniform and name tag at all times. To maintain good working relationships with your own colleagues and all other departments. To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. To maintain a high standard of personal appearance and hygiene at all times. To have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained within. To maintain a good rapport and working relationship with staff in the outlet and all other departments. To identify training needs and plan training programs for the Intern Trainees. To develop departmental trainers and assign training responsibilities.. To ensure that all Team Members including Part Timers maintain a high standard of personal appearance and hygiene at all times. To assist in the building of all efficient team of employees by taking an active interest in their welfare, safety and development. To ensure that all employees provide a courteous and professional service at all times. To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. Requirements

What are we looking for? 

A Food & Beverage Departmental Trainer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

Proven experience in training and development, specifically within the Food & Beverage industry. In-depth knowledge of hospitality service standards and operational procedures. Excellent communication, presentation, and interpersonal skills. Adaptability to diverse learning styles and a commitment to continuous learning. Adaptability in maintaining performance level under pressure or when experiencing changes or challenges in the workplace.  Drive results by setting high standards of performance for self and / or others, assuming responsibility for work objectives, initiating, focusing, and monitoring the efforts of self and / or others towards the accomplishment of goals, proactively taking action and going beyond what is required.  Build and contribute to the team by leading and participating as a member of the team, moving towards the completion of common goals while fostering cohesion and collaboration among team members.  Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  Develop and sustain relationships based on an understanding of customer needs and acting consistently.  Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function specific work challenges.  Able to use basic computer hardware and software (e.g., personal computers, word processing software, internet browsers, etc.).  Able to read and understand work related documents.  Able to communicate effectively in writing as appropriate for the needs of the audience. 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all 

Source: Hospitality Online

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