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Outlet Supervisor
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Outlet Manager
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Outlet Manager
5 months ago
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Outlet Manager
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Assistant Outlet Manager
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Assistant Outlet Manager
5 months ago
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Outlet Supervisor
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Outlet Supervisor
3 weeks ago
Malaysia ZUS Coffee Full timeJob Summary: Ensure outlet cleanliness, safety & health, manage stocks, provide customer service, supervise subordinates, create reports, and adhere to company SOP.Responsibilities: Ensure outlet cleanliness, safety & health (QAQC) Order and manage stocks Provide customer service Supervise subordinates Create staff schedules Liaise with the outlet manager...
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Outlet Supervisor Taman Sri Manja
5 months ago
Petaling Jaya, Malaysia ZUS Coffee Full time**Responsibilities**: - Ensure outlet cleanliness, safety & health (QAQC) - Stocks ordering & management - Customer service - Supervise subordinates - Staff scheduling - Liaise with the outlet manager - Monitor outlet performance - Produce related reports - Adhere to company & outlet SOP - Perform ad hoc tasks/ duties as assigned by management/ outlet...
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Outlet Supervisor- The Ascent, Petaling Jaya
5 months ago
Petaling Jaya, Malaysia ZUS Coffee Full time**Responsibilities**: - Ensure outlet cleanliness, safety & health (QAQC) - Stocks ordering & management - Customer service - Supervise subordinates - Staff scheduling - Liaise with the outlet manager - Monitor outlet performance - Produce related reports - Adhere to company & outlet SOP - Perform ad hoc tasks/ duties as assigned by management/ outlet...
Outlet Manager
2 months ago
1. Cost management (outlet)Efficiently manage outlet’s cost to ensure expenses are spent optimally and effectively within budget. Key tasks involved are:Monitor and ensure outlet’s maintenance fees are kept at required level.Monitor ingredients and materials purchases as required.Monitor and manage outlet’s utilities fees effectively.Monitor and maintain outlet’s manpower cost according to company’s standards.Other cost related items.Accurately assign petty cash to each outlet to ensure petty cash is managed appropriately.2. Manpower arrangementRelocate manpower across outlets timely based on the need of respective outlet to ensure business well-functioning.3. Inspection / auditTo audit stock level timely and order stock to ensure outlet stock is sufficient. To inspect incoming stocks, i.e. temperature of food, freshness of ingredients, etc.To ensure food and drinks qualities consistency in a timely manner to ensure product quality is consistency maintained.4. Cautiously monitor cleanliness of the outlet. Key tasks involved are:Inspect on staff’s personal hygiene, i.e. handwashing, attire, etc.Inspect on food quality, i.e. temperature of food, freshness of ingredients, etc.Inspect and check on electrical appliances, i.e. stoves, fridges, etc.Inspect and check on electrical fittings, i.e. light, switches, etc.4. Training & staff developmentProvide comprehensive training / briefing on all SOPs for respective workstations, menu items, etc. to new and existing employees to ensure they excel in their job. Briefing sessions should include:Job scope and basic company information to new employees.Any latest information pertaining to any work or company related matters.5. Customer service - Continuously provide advanced customer service by achieving the followings:Deal with and resolves customer complains patiently.Explain company’s policies when necessary.Provide appropriate compensation when necessary.6. Administrative work & schedulingEfficiently and accurately complete monthly paperwork to ensure timely submission. Key tasks involved are:Record petty cash flow accurately.Fill up attendance record.Record daily sales and bank in records.Record detailed incident report.Ensure work schedule is always completed and announced to the team at least two weeks in advance for manpower planning purpose.7. Industrial relations - To tactfully handle disciplinary issues, if any, to maintain workplace harmony. Key tasks involved are:Mitigate conflicts between employees when dispute arises.Take disciplinary actions deemed appropriate on employees who have violated company’s policies.8. Others:To effectively and proactively act as a liaison between company and outlets on various administration matters, i.e. recruitment, reporting, receive and deliver messages / memo / announcement, etc.Other tasks and responsibilities as and when assigned by your superior.AuthorityApprove or reject leave applications.Manpower arrangement, i.e. scheduling of timetable, hire or relocate employees to different outlet when necessary.Petty cash handling, i.e. to distribute petty cash to each outlet monthly.To take disciplinary actions to employees.To receive stocks from suppliers.Liaison with relevant shopping mall authorities on maintenance issues.
At least 2 years of working experience in similar position, preferably in Food and Beverage or Hospitality industryStrong command of written and spoken in English and Bahasa Malaysia.Sijil Pelajaran Malaysia (SPM) is required.Basic computer skill (Microsoft Excel, Microsoft Word, etc.) is required.Malaysian only Skills & Competencies:Organizational skillAdministrative skillBusiness orientation skillInterpersonal skillTeam leadership skillProblem-solving skill
Free Meals During Working HourSales IncentiveMedical and hospitalization leaveAnnual leaveTraining providedAllowance providedOvertime payEPF / SOCSO
