Regional Infrastructure Lead

1 month ago


Malaysia Michael Page Full time

About Our Client

Our client is an American manufacturing business that has strong presence worldwide and produces goods that are well-known brands in the market. The company offers great employee benefits that you never want miss

Job Description

  • Working with Service Providers to ensure resource planning meets support needs of the business and management of ITIL processes
  • Foster and promote strong collaboration within the team, wider IT function and the broader business
  • Oversee and monitor the performance of the FSS organization against defined SLAs
  • Manage outsourced provider international teams consisting of local support provider and FSS associates resulting in a positive and productive experience for Mattel users with their end-point devices
  • Oversee activity and responsibility of remote campus engineers
  • Respond to any escalated service delivery issues. Proactive analysis of areas for improvement with proposals for solution delivery
  • Define and review reports to ensure all services are completely and successfully delivered
  • Communicate effectively with Business Analysts in the region responsible for the multiple business locations.
  • Champion ITIL standards across the teams
  • Review and approve knowledgebase articles for accuracy and relevance

The Successful Applicant

  • Bachelor's degree in Computer Science, Information Technology or Business Administration
  • 7 years+ of experience in information technology, including 5 years+ experience supporting infrastructure technologies.
  • Excellent interpersonal, communications, problem-solving skills
  • Strong technical skills and experience with core infrastructure concepts
  • Hands on experience managing infrastructure projects
  • ITIL certifications preferred
  • Fundamental knowledge of Asset management system & CMDB preferred
  • Microsoft certified professional designation (MCSE/MCPS/MCSD) is a plus
  • Knowledge of MS SCCM or similar asset management systems
  • Experience with desktop image development and deployment on a global scale, managing large scale desktop refresh projects, mobile device management (IOS tablets & smart phones) is a plus

What's on Offer

  • Strong career opportunity within a globally strong MNC
  • A well remunerated position with strong growth potential
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