Senior Executive, CRM

2 months ago


Malaysia KUALA LUMPUR PAVILION SDN. BHD. Full time
Senior Executive, CRM (Pavilion Damansara Heights Mall)

This job is Senior Executive, CRM at Pavilion Damansara Heights Mall. You might like this job because you'll manage loyalty initiatives, track marketing campaigns, and strengthen customer engagement through content creation.

Full-Time

few days ago

Job Description

Job Description:

Customer Relationship Management

  • Ensure proper implementation of loyalty initiatives across multiple markets and channels
  • Plan, coordinate, execute and track marketing campaigns to drive customer loyalty and retention
  • Strengthen customer engagement through content creation based on the objectives of the Customer Relationship Management (CRM) campaigns/initiatives
  • Keep abreast of the latest marketing trends / best practices to optimize campaigns results and provide recommendation for improvement and new ideas
  • Maintain customer database and ensure data integrity
  • Manage the segmentation of customer database to support campaign analysis and reporting
Job Requirements

Requirements:

  • Diploma or Degree in Marketing/Public Relations/Mass Communications/Journalism or related field
  • Minimum 2 years working experience in similar capacity, preferably in retail industry
  • Good written and verbal communication skills
  • Able to thrive in fast-paced, high intensity working environment
  • Strong networking abilities, resourceful and a multi-tasker with a keen eye for detail
Skills

Customer Relationship Management, Communication

Company Benefits

Feeling under the weather? We provide Annual Leave and Medical Leave for your well-being.

Pavilion Kuala Lumpur is located in Bukit Bintang and is accessible via MRT/Public Transport.

In our fast-paced working environment, we acknowledge your hard work and support by providing a career path for your future.

Your task achievements will be rewarded with Incentives, Commissions, and Performance Bonuses

Our company organizes dinners, trips, and social events for bonding.

Company Profile

Pavilion Kuala Lumpur is Malaysia's premier shopping and lifestyle destination, located in the heart of Kuala Lumpur's vibrant Bukit Bintang district. Since opening in 2007, we have set a new standard in the retail landscape with over 700 stores featuring luxury fashion, unique dining experiences, and exciting entertainment options.

At Pavilion Kuala Lumpur, we believe in creating memorable experiences for our visitors by combining world-class shopping with innovative events and activities. Our iconic design, which includes the famous Pavilion Crystal Fountain, makes us a landmark destination in the city.

We are always looking for passionate and talented individuals to join our dynamic team. At Pavilion Kuala Lumpur, you will have the opportunity to grow, innovate, and be part of an inspiring environment where creativity and excellence thrive.

Join us and be part of a team that is dedicated to delivering exceptional experiences and shaping the future of retail in Malaysia.

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