MS Engineering Team Lead

Found in: beBee S MY - 1 month ago

Petaling Jaya Selangor Darul Ehsan, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms. Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management. Provides direction for the effort required to protect the companyâs data, tools and information systems. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility. Usually requires subject matter knowledge of user group for practical application of system characteristics. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What you'll be doing

The role of Managed Services Engineering Management is responsible for managing, leading, and coordinating the activities of the MS engineering team in ensuring proactive managed service is provided to all clients, in maintaining the operation of their IT infrastructure and systems. The role is responsible for supporting multiple platform infrastructures and application monitoring by ensuring the delivery and maintenance of IT system event management, monitoring, and incident mitigation and remediation capabilities.

Key Role and Responsibilities:

  • Responsible for installation, configuration and fault management process implementation
  • Assist with the development of a managed services engineering strategy, operational processes, standards and policies
  • Ensure that all direct reports adhere to operating procedures and standards in delivery of outsourced engineering services to clients to meet and exceed service level agreements
  • Initiate and implement engineering framework based around ITIL including SLAs and KPIs
  • Develop and ensure the implementation of procedures in terms of incidents, root cause analysis, problem management, communication and incident management
  • Ensure all incoming tickets are appropriately assigned to the engineers and follow-ups are performed to close the tickets within the agreed SLAs
  • Maintain a comprehensive list of client requirements, scope of deliverables, technology and the delivery model
  • Work or follow-up with the Engineering teams on critical issues and be a point of contact to clarify if any process, procedural, accountability issue arises
  • Establish and generate operational and business reports with keen focus on analytics that help meet or improve client service levels
  • Produce breach and other reports that are necessary for the correct operation of processes, identifying failures and short-comings in the current processes and make and ensure the implementation of improvement initiatives
  • Liaise with relevant stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution
  • Engage internal teams, NTT stakeholders, regions, countries and clients to capture client feedback and/or to discuss possible improvements to services provided
  • Manage and provide leadership to a team in fulfilling MS engineering function with the highest level of efficiency and client satisfaction

Knowledge, skills and attributes:

  • Possess sound knowledge of communications infrastructure and systems
  • Excellent leadership and management capability
  • Good strategic and critical thinking skills
  • Deep understanding and knowledge of managed services operations and engineering functions
  • Understands budgets and cost management
  • Effective time management, prioritisation and delegation of work
  • Cost-benefit analysis and general commercial acumen
  • Excellent interpersonal, business management and customer-service skills
  • strong knowledge of operating system and virtualized platforms

Academic Qualifications and Certifications:

  • Bachelorâs degree or equivalent in Information Technology, Engineering, IT Security or other related discipline preferred
  • Relevant technical certifications preferred
  • ITIL certification required

Experience required:

  • Demonstrated experience in operational management of people, process and technology
  • Demonstrated experience in a managerial / team lead role in an engineering or platform support capacity
  • Demonstrated experience in organisational change management (transformational experience)
  • Solid experience in coaching and mentoring teams daily
  • Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
  • Demonstrated experience of supporting enterprise hardware and relevant server software

Skills Summary

What will make you a good fit for the role?

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • MS Engineer

    Found in: beBee S MY - 3 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • MS Engineer

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Remote Engineer

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • School Counsellor

    Found in: beBee S MY - 1 week ago

    Darul Ehsan, Malaysia Australian International School Malaysia (AISM) Full time

    I.           JOB PURPOSE The School Counsellor is responsible for the provision of services to improve student learning through: educational assessment; individual learning plan development; staff and parent training and curriculum development in teaching social, emotional and values education. The School Counsellor will work as part of a team to...

  • Intercompany Team Lead

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Malaysia Barry Callebaut Full time

    About the role: The Intercompany Team Lead - is responsible to lead a team of Intercompany Accountants and provide support and guidance to enable the team to grow and develop towards both company and personal goals. This role is taking responsibility to review the team’s intercompany processing and reconciliation, build a transparent overview of...

  • APAC Director

    Found in: beBee S MY - 3 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • APAC Director

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Client Manager

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Client Manager

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Sales Specialist

    Found in: beBee S MY - 3 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Solutions Architect

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • P2P Team Lead

    Found in: Talent MY C2 - 1 week ago

    Petaling Jaya, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the...

  • AM/M - MS Dynamics 365 - Finance Functional Lead (Petaling Jaya)

    Found in: Talent MY C2 - 1 week ago

    Petaling Jaya, Malaysia KPMG in Malaysia Full time

    Descriptions We help organizations to work smarter and grow faster. Our work is always evolving to respond to industry trends and management focus, and we combine our deep technical skills in response to our clients' changing needs. Over time, what we do remains closely linked with helping our clients improve the way they operate; innovate and grow; reduce...

  • Team Lead

    2 weeks ago

    Petaling Jaya, Malaysia Teleperformance Full time

    Qualifications: **Minimum requirements**: - Bachelor’s degree or equivalent diploma - Minimum 2-3 years of people management experience as TL. - Excellent written and verbal communication skills in English and one local language - Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and...

  • Sales Team Lead

    6 hours ago

    Selangor, Malaysia JAC Recruitment Malaysia Full time

    Location: - Selangor- Specialisation: - Medical Devices- Salary: - MYR 72,000 - 84,000 (Annual)- Reference: - PR/157088- Contact details: - Sharon Lee- Job published: - April 04, 2024 17:14**Our clients, a leading lab equipment supplier in the life science industry, they are looking for a Sales Team Lead to spearhead the sales team, to be based in their...

  • Personal Assistant

    Found in: beBee S MY - 3 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • AM/M - MS Dynamics 365 - Finance Functional Lead (Petaling Jaya)

    Found in: beBee S MY - 2 weeks ago

    Petaling Jaya, Malaysia KPMG in Malaysia Full time

    Descriptions We help organizations to work smarter and grow faster. Our work is always evolving to respond to industry trends and management focus, and we combine our deep technical skills in response to our clients' changing needs. Over time, what we do remains closely linked with helping our clients improve the way they operate; innovate and grow;...

  • Client Manager

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Selangor Darul Ehsan, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • BPO, AR Team Lead

    Found in: beBee S MY - 2 weeks ago

    Petaling Jaya, Malaysia Tec D (Malaysia) Sdn. Bhd. Full time

    Job Purpose:Business Process owner for APJ systems, including initiating Business Requirement Document (BRD), lead UAT, system implementation for GL and ARLiaison with SAP IT on process Key Performance Indicators , operational efficiencies and compliance with company’s policies, procedures, and regulationsManage End to End AR delivery of services - Cash...

  • BPO, AR Team Lead

    Found in: beBee S MY - 3 weeks ago

    Petaling Jaya, Malaysia Tec D (Malaysia) Sdn. Bhd. Full time

    Job Purpose:Business Process owner for APJ systems, including initiating Business Requirement Document (BRD), lead UAT, system implementation for GL and ARLiaison with SAP IT on process Key Performance Indicators , operational efficiencies and compliance with company’s policies, procedures, and regulationsManage End to End AR delivery of services - Cash...