Service Desk Engineer
1 week ago
In order to strengthen our client team and provide a benchmarked IS service, they are seeking an experienced Service Desk Engineer who specializes in supporting users in the front line, especially in the Lotus Notes application field.
The main tasks will be related to:- Provide front line technical support to the company employees by responding to incidents and requests utilizing internal ITSM software.
- Act as the first point of contact for Service desk support and assist Level II with more complex tickets.
- Provide troubleshooting and support for Microsoft Office 365, Microsoft Teams, Lotus Notes applications, and a wide variety of 3rd party applications (Browsers, Windows family operating systems).
- Provide troubleshooting and support for PCs, Laptops, Peripherals, and Network devices.
- Leverage Level 2 teammates for troubleshooting and procedural support.
- Build and distribute application deployments.
- Develop, maintain, and provide documentation for internal procedures and user guides.
- Perform other IT duties as per assignment and support the team by being highly collaborative.
- Bachelor's degree in information technology or similar and good IT skills.
- Experience with Lotus Notes applications, such as database, workflow, etc.
- Microsoft Windows desktop operating systems troubleshooting skills.
- Microsoft Office applications troubleshooting including Office 365.
- Network, printer, mobile, and computer hardware troubleshooting skills.
- Communication skills, problem-solving mindset, and desire to continue to learn and grow beyond the current role.
- Experience using ServiceNow or any other ITSM solution and fluent English.
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Service Desk Engineer
1 week ago
Malaysia HR2O Asia Full timeIn order to strengthen our client team and provide a benchmarked IS service, they are seeking an experienced Service Desk Engineer who specializes in supporting users in the front line, especially in the Lotus Notes application field. The main tasks will be related to: Provide front line technical support to the company employees by responding to...
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