Executive, virtual banking

3 weeks ago

Kuala Lumpur, Malaysia Affin Bank Full time

Executive, Virtual Banking Create your future with AffinYou too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. JOB PURPOSE To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set. KEY RESPONSIBILITIES Handle inbound telephone interaction for Conventional and Islamic Bank customers. Handle inquiries or requests that are received via other electronic channels (emails or internet banking) Provide correct information and resolve problem efficiently within time frame. To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality. Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected. Handling Customerplaints Undertake and administrative task delegated by Team Leader/Supervisor. Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem orplaints). Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines. SKILLS/KNOWLEDGE Bachelor's Degree in any field (fresh) or SPM/Diploma holder with experience. Possess working experience in Financial Services Industry or Contact Centre is an added advantage. Goodmunication skills in English and Bahasa Malaysia. Ability to converse in Mandarin or Cantonese is an advantage. Possess the basic knowledge of financial products and services. Pleasant personality with a positive attitude. Interpersonal skills in handling / attending to customer'splaint at point of contact. General knowledge inplaint management, banking policies and regulations. Customer centric and a strong team player. Must be able to work in Menara Glomac, Kelana Jaya. Job ID JR101153

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