Executive, Virtual Banking
5 months ago
Executive, Virtual Banking
**Create your future with Affin You too can make a difference.**
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.
**JOB PURPOSE**
To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.
**KEY RESPONSIBILITIES**
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Provide correct information and resolve problem efficiently within time frame.
- To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
- Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
- Handling Customer Complaints
- Complete daily logs/reports for reporting
- Undertake and administrative task delegated by Team Leader/Supervisor.
- Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.
**SKILLS/KNOWLEDGE**
- Bachelor's Degree in any field (fresh) or SPM/Diploma holder with experience.
- Possess working experience in Financial Services Industry or Contact Centre is an added advantage.
- Good communication skills in English and Bahasa Malaysia.
- Ability to converse in Mandarin or Cantonese is an advantage.
- Possess the basic knowledge of financial products and services.
- Pleasant personality with a positive attitude.
- Interpersonal skills in handling / attending to customer's complaint at point of contact.
- General knowledge in complaint management, banking policies and regulations.
- Customer centric and a strong team player.
- Must be able to work in Menara Glomac, Kelana Jaya.
Job ID JR101153
-
Account Executive
5 months ago
Kuala Lumpur, Malaysia Virtual Network Solutions Sdn Bhd Full timePreparing full sets of accounts including billing, preparing bank reconciliation, general ledger posting, accounts payable, accounts receivable and all work related to the closing of accounts. - Reconciling financial statements. - Preparing to send and store invoices. - Reporting on the status of accounts payable and receivable. - Maintaining an accurate and...
-
SAP Fico Consultant
6 months ago
Kuala Lumpur, Malaysia Virtual Calibre Sdn Bhd Full time**About the Role**: - Client: Reputable Insurance Company - Payroll Company: Virtual Calibre - Based Location: Onsite - Kuala Lumpur - Joining Date: Immediate or 1 Month - **Important Note: Only open to ASEAN talents due to project requirement and must be willing to relocate to Kuala Lumpur** **Requirements**: - Minimum of 8 - 12 years relevant working...
-
Account Internship
6 months ago
Kuala Lumpur, Malaysia Virtual Network Solutions Sdn Bhd Full time**Responsibilities**: - Perform accounting data entry. - Prepare bank reconciliation. - Maintain proper filing of accounting documents. - Assist in preparing payment vouchers and receipts, sales orders and purchase orders. - Update and maintain relevant records and documents for customers. - Assist in checking staff claims and issuing payments. - Perform...
-
Leader - Global Virtual Sales, Malaysia and
5 months ago
Kuala Lumpur, Malaysia Cisco Systems Full timeGlobal Virtual Sales & Engineering (GVSE) at Cisco is on an exciting journey of transformation. This journey is delivering an enhanced experience for our customers, partners, and employees, building increased relevance and stronger business results for Cisco. Our key priority is focused on building growth in the Commercial market globally for Cisco; as well...
-
Virtual Demand Generation Specialist
6 months ago
Kuala Lumpur, Malaysia WEBHELP Full time**The responsibilities of Virtual Demand Generation Specialist are**: - Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation) - Identify leads and conduct lead management - Successful execution of permanent and segment specific telemarketing campaigns - To ensure that a good level of...
-
Performance Tester
6 months ago
Kuala Lumpur, Malaysia Asia Recruit Sdn Bhd Full time**About the job** We are looking for **Performance Tester** enthusiast who are well verse in using Performance Test Tools (eg HP Performance Center/LoadRunner/JMeter) to join our highly reputable **Banking client** to look in Kuala Lumpur **Salary: Up to RM9000.00** **Your role**: - Participate in planning & design of performance test - Develop virtual...
-
Virtualisation Specialist
6 months ago
Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time**Responsibilities**: - In-depth technical knowledge of VMWare / Virtualisation product suite and technologies. - Experience in enterprise architecture, Virtualisation, Cloud computing, Hyper converged solution, DataCenter migration, Business Continuity, and Disaster Recovery. - Experience in the design and development of innovative solutions in a large...
-
Kuala Lumpur, Malaysia Masuna Full timeThis is a remote job. We are looking for both FULL TIME and PART TIME Virtual Assistants to work from home. We are looking for a proactive, detail-oriented virtual assistant with excellent English skills to join our team (Advanced English level REQUIRED). When sending a CV please send it as a .pdf and not a word document. You must have a strong and reliable...
-
Sales Specialist
6 months ago
Kuala Lumpur, Malaysia Cxl executive Full time**Position**: Sales Specialist Executive **Location**:KLCC **Working Days**:Monday - Sunday / 2 days off rotational **Operation Hours**:9:30 AM - 10:30 PM (2 Rotational working hours) **Salary**:RM 3,000 - RM3,600 **Location**: Suria KLCC **Contract Duration**:12 Months (Renewable based on performance) **Intake**:Immediate Hiring (Prefer No notice...
-
Accounts Clerk
5 months ago
Kuala Lumpur, Malaysia CWS Firm (Virtual Assistant) Full timeResponsible and ensure financial information and accounting records are accurate and up-to-date and ensure accuracy in financial reporting so that the company remains solvent and can pay its debts. Other duties and responsibilities include: - 1) book-keeping and general accounting 2) handle the data entry and daily financial records, 2) adding up all the...
-
Banking Operations Executive
5 months ago
Kuala Lumpur, Malaysia StashAway Full timeBanking Operations Executive As a Banking Operations Executive, you will play a pivotal role within our Operations team ensuring the integrity of our financial operations and safeguarding the organization against financial crime risks. You will be working closely with the Banking Operations Manager, Client Services, Technology, Product Teams and others to...
-
Banking Operations Executive
5 months ago
Kuala Lumpur, Malaysia StashAway Full timeBanking Operations Executive As a Banking and Trading Operations Executive / Senior Executive, you will play a pivotal role within our Operations team, working closely with the Banking Operations Manager, Client Services, Investment Team, Engineering, Product Teams and other teams to ensure the seamless execution of banking and trading operations and an...
-
Digital Banking Ba
6 months ago
Kuala Lumpur, Malaysia Synpulse Holding AG Full timeWe are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world‘s largest international financial services and insurance firms. We support our clients at all project management...
-
Banking Operations Executive
6 months ago
Kuala Lumpur, Malaysia StashAway Full timeAs a Banking Operations Executive, you will play a pivotal role within our Operations team ensuring the integrity of our financial operations and safeguarding the organization against financial crime risks. You will be working closely with the Banking Operations Manager, Client Services, Technology, Product Teams and other to ensure the seamless execution of...
-
Banking Operations Executive
5 months ago
Kuala Lumpur, Malaysia StashAway Full timeAs a Banking Operations Executive, you will play a pivotal role within our Operations team ensuring the integrity of our financial operations and safeguarding the organization against financial crime risks. You will be working closely with the Banking Operations Manager, Client Services, Technology, Product Teams and others to ensure the seamless execution...
-
Banking Operations Executive
6 months ago
Kuala Lumpur, Malaysia StashAway Full timeAs a Banking Operations Executive, you will play a pivotal role within our Operations team, working closely with the Banking Operations Manager, Client Services, Technology, Product Teams and other teams to ensure the seamless execution of banking operations and an unparalleled client experience. The Banking Operations Executive is responsible for brokerage...
-
Virtual Demand Generation Specialist
5 months ago
Kuala Lumpur, Malaysia WEBHELP Full time**The responsibilities of Virtual Demand Generation Specialist are**: - Generate quality leads following the company sales qualification process. - Gather client’s feedback and business pains to provide the appropriate solution - Provide full support to clients following the protocols focusing on the set quality standards - Give accurate information to...
-
Information Technology Project Manager
2 months ago
Kuala Lumpur, Malaysia Mindgraph Solutions Sdn Bhd Full time**Responsibilities**: **Driving & managing digital IT projects** - Scope to be captured, tracked, controlled & validated to ensure commitment as approved is being delivered - Timeline to be planned, tracked, controlled & alerted promptly - IT resourcing are to be planned, mobilized & tracked to ensure accountability to respective role deliverables are met -...
-
Digital Banking Ba
6 months ago
Kuala Lumpur, Malaysia Synpulse Full timeWe are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world's largest international financial services and insurance firms. We support our clients at all project management stages...
-
Account Executive
6 months ago
Kuala Lumpur, Malaysia Virtual Network Solutions Sdn Bhd Full timePreparing full sets of accounts including billing, preparing bank reconciliation, general ledger posting, accounts payable, accounts receivable and all work related to the closing of accounts. - Reconciling financial statements. - Preparing to send and store invoices. - Reporting on the status of accounts payable and receivable. - Maintaining an accurate and...