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Corporate credit specialist

1 month ago

Kuala Lumpur, Malaysia American Express Full time

Responsibilities: Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members Negotiate with Card members or Clientpanies to determine the best course of action and gain agreement for both short and long-term solutions Excellent Customer Service Minimum Qualifications At least 2 years call center experience, with a minimum of 1 year credit/risk related experience and a background in back office operations Experience in handling elite/premium clientele, servicing ANZ, SG and HK markets. Hospitality and sales background is encouraged Strong analytical and problem solving skills Excellent fluency in English & Cantonese (both written and verbal) Ability to identify and act on issues that may impact customer experience A team oriented individual with growth mindset and positive affluence Qualifications We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Bonus incentives Support for financial-well-being and retirement Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successfulpletion of a background verification check, subject to applicable laws and regulations. Job ID 23012038

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