Head of Operations

2 months ago

Malaysia Bell Ward Full time

Our client is a travel and hospitality group. In order to support rapid and aggressive expansion, our client is looking for a talented and dynamic professional to join them as the Head of Operations.

Job Responsibilities

Talent and Culture:

  • Cultivate a high-performance culture by aligning business and individual objectives effectively.
  • Establish robust internal communication channels and foster cross-functional collaboration for maximum synergy.
  • Lead, inspire, and develop a talented workforce, ensuring alignment with strategic business needs and enhancing efficiency and effectiveness.
  • Manage key operational areas including Lounge/Hotel Operations, Culinary, F&B, Facilities Management, Quality Assurance, and more.
  • Oversee revenue and cost performance, making strategic decisions to optimize business outcomes.
  • Act as a member of the Country/Regional Executive Committee, contributing to strategic direction and decision-making.

Operational Excellence:

  • Develop and implement best practices to enhance operational efficiency.
  • Collaborate with leadership to define organizational goals and support talent management initiatives.
  • Identify and execute key performance indicators across various business areas.
  • Ensure adherence to corporate policies and procedures, driving continuous improvement.
  • Utilize technology to drive operational efficiencies and business performance.

Revenue Maximization:

  • Set comprehensive departmental goals and execute commercial strategies.
  • Drive budgeted revenue across all streams and optimize manpower costs.
  • Prepare annual business plans and budgets, collaborating with department leaders.
  • Conduct regular business reviews and implement strategies to achieve positive results.
  • Collaborate with finance teams to monitor financial performance and drive cost efficiency.
  • Develop action plans for underperforming outlets to restore profitability.
  • Coach operations teams on effective cost management practices.

Business Development:

  • Collaborate with stakeholders on contract management and lease negotiations.
  • Develop and maintain strong relationships with internal and external partners.
  • Contribute to strategic expansion plans and propose innovative concepts for growth.

Job Requirements

  • Bachelor's degree in Business Administration or related field.
  • Minimum five (5) years of senior management experience in Travel, Airline, or Hospitality industry.
  • Strong analytical, strategic, and decision-making skills.
  • Proficiency in Microsoft Office Suite.
  • Excellent communication and interpersonal skills.
  • Fluent in written and spoken English, with proficiency in other key languages.

We thank you for applying with us in advance but only short-listed candidates will be notified.

Tahap senioriti Head of Training, Network Support Division Head of Lighthouse - KPMG Lighthouse (Petaling Jaya)#J-18808-Ljbffr

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