Technical Support

Found in: beBee S MY - 4 weeks ago

Kota Kinabalu Sabah Malaysia Artworld Technology Sdn Bhd Full time

Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.Setup installation of machine and conduct machine operation training in customer site.Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.Acquire technical knowledge on product application.Research and identify solutions to software and hardware issuesAsk customers targeted questions to quickly understand the root of the problemTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internalProvide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their machine are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clients

Primary Language: Mandarin (Require to liaise with mostly Cantonese / Mandarin Speaking clients)Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply.Graduated with diploma of mechanical/electronic or relevant professional certificates.Own basic electronic troubleshooting experience be advantage.Own basic designing software such as Adobe Illustrator/Corel Draw will be advantage.Able to work independently and good communication with others.Be responsible and good in teamwork.Processed own transport for customer services.Willing to transport oversea and also domestic customer services.Providing support for clients by learning about and satisfying their needs.Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.Handling complaints and negotiations.Participate of all company sales events.Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.Setup installation of machine and conduct machine operation training in customer site.Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.Acquire technical knowledge on product application.Complete any other duties that may be assigned from time to time by the management.Able to speak/written in English and Bahasa Malaysia.

Products training will be provided.Sales commission, performance bonus, and incentive.Opportunity to travel nationwide in Malaysia, Brunei & Singapore.

  • Technical Assistant

    6 days ago

    Kota Kinabalu, Malaysia NURI CERAH SDN BHD Full time

    Diploma in any field: (2) years or more experience as a technical assistant or equivalent in oil and gas industry e.g. conversant with technical drawings using computer program and able to read engineering drawings. - Conversant with technical drawing (structural and lineworks) using computer program. - Experience in design, inspection and maintenance of...

  • Officer, Technical Records

    4 days ago

    Kota Kinabalu, Malaysia Malaysia Airline Full time

    **Job Title**: - Officer, Technical Records - Reports To Executive, Technical Records **Role Purpose**: - To consolidate and to finalise aircraft technical log, aircraft flight log and check packages for Viking & ATR72 operations aircraft. - To effectively compile and updating documents require for Viking & ATR72 operations aircraft. - To dispatch...

  • Officer, Technical Records

    4 days ago

    Kota Kinabalu, Malaysia Malaysia Airlines Full time

    Reports To Executive, Technical Records **Role Purpose**: - To consolidate and to finalise aircraft technical log, aircraft flight log and check packages for Viking & ATR72 operations aircraft. - To effectively compile and updating documents require for Viking & ATR72 operations aircraft. - To dispatch MASwings Tech Log and documents carried out at station...

  • Technical Support Specialist

    2 days ago

    Kota Kemuning, Malaysia Plentisoft Sdn Bhd Full time

    Respond promptly to customer inquiries and issues. - Identify, diagnose, and resolve issues for customers. - Guide customers with clear instructions and explanations. - Empower customers and help them achieve traffic success with our tool. - Collaborate with the product team to escalate issues and resolve complex technical issues. - Document and track...

  • Technical Support Technician

    4 days ago

    Kota Damansara, Malaysia MYGPS M SDN BHD Full time

    **Job Specification**: 1. Electronics technician from a technical graduate. Interested in technical tools and IoT _(Internet of Things)_ 2. Have basic knowledge of electrical and/or vehicle wiring. 1. Installing GPS, CCTV, or other tools on vehicles. 2. Install according to the established schedule. 3. Deal with customers in the field if there are any...

  • Technical Support

    Found in: beBee jobs MY - 1 week ago

    Malaysia Scicom (MSC) Bhd Full time

    Job DescriptionThe Position:The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.The position will require you to support the Hong Kong and Taiwan contact centre in spoken and written English, Mandarin, and Cantonese.Operational hours currently 9am to 6pm Mondays...

  • Technical Support Engineer

    Found in: beBee S MY - 3 weeks ago

    Malaysia Spencer Ogden Full time

    We are currently looking for a Technical Support Engineer to support a project in Malaysia. The candidate must have a minimum of 10 years experience and has involved with HPHT project.

  • Technical Support Engineer

    Found in: beBee jobs MY - 1 week ago

    Malaysia Spencer Ogden Full time

    We are currently looking for a Technical Support Engineer to support a project in Malaysia. The candidate must have a minimum of 10 years experience and has involved with HPHT project.

  • Technical Support Consultant

    Found in: beBee S MY - 4 weeks ago

    Malaysia BASSnet Full time

    We are looking for qualified Technical Support Consultant to join our team. If you have the following, we are looking forward for you to explore this opportunity. What should you have? Have interest in prioritizing customer satisfaction as the major deliverable Have strong passion in design and code for Windows based software modules to meet business...

  • Technical Support Consultant

    Found in: beBee S MY - 3 weeks ago

    Malaysia BASSnet Full time

    We are looking for qualified Technical Support Consultant to join our team. If you have the following, we are looking forward for you to explore this opportunity. What should you have? Have interest in prioritizing customer satisfaction as the major deliverable Have strong passion in design and code for Windows based software modules to meet business...

  • Technical Support Consultant

    Found in: beBee jobs MY - 1 week ago

    Malaysia BASSnet Full time

    We are looking for qualified Technical Support Consultant to join our team. If you have the following, we are looking forward for you to explore this opportunity. What should you have? Have interest in prioritizing customer satisfaction as the major deliverable Have strong passion in design and code for Windows based software modules to meet business...

  • Technical Support Manager

    Found in: beBee jobs MY - 2 weeks ago

    Malaysia Robert Bosch Group Full time

    In these times of ever shorter production and development cycles, manufacturing companies require more flexibility and speed. As one of the world's leading providers of drive and control technologies, Bosch Rexroth is ready to rise to these challenges. Customers profit from the resources and innovative strength of a global player, flexible structures, and...

  • technical support engineer

    Found in: beBee jobs MY - 1 week ago

    Malaysia SUPREME DIDACTIC SDN BHD Full time

    Requirements: Degree In Electrical & Mechatronics Engineering or equivalent qualification Preferably 1-2 years of similar experience or fresh graduate are encourage to apply Experience in System Design like Solidworks, AutoCad, TIA Portal etc will be an added advantage Dynamic, self-motivated with a good and mature personality Able to work...

  • Software Engineer

    Found in: beBee S MY - 3 weeks ago

    Malaysia Electronic Arts Inc. Full time

    Software Engineer (Live Technical Support) Job Location: You will work in Kuala Lumpur. Our mission is to maintain the stability of our game and provide a better experience for the game users. As a software engineer, you will be an essential part of our mobile game live operation technical support and be involved in game delivery, live monitoring, live...

  • Project Coordinator, Property Development

    2 days ago

    Kota Kinabalu, Malaysia N'osairis Technology Solutions Sdn Bhd Full time

    Key responsibilities of the Project Coordinator, Property Development shall include but not limited to the following: _ - To assist in monitoring site progress and contractors’ performance so that completion of projects undertaken by the Company will be within budgeted cost, stipulated timeframe and expected quality. - To assist in coordinating closely...

  • Executive, Maintenance Operation Control

    4 days ago

    Kota Kinabalu, Malaysia Malaysia Airlines Full time

    **Job Title**: Executive, Maintenance Operation Control **Report To**: Manager, Contracts & Operations **Role Purpose**: To plan for aircraft defect rectification. To load planned tasks against the available resources with Line Maintenance (LM) / Line Stations. To check all scheduled tasks and deferred defect are within target and accomplished within...

  • Technical Support, Field Operation Management

    Found in: beBee jobs MY - 2 weeks ago

    Malaysia U Mobile Sdn Bhd Full time

    Technical Support, Field Operation Management (Central Region) Closing Date : 30/04/2024 Technical Support, Field Operation Management (Central Region) ** For registered candidates, please login to apply Job Responsibilities To operate and maintain U-Mobile RAN and Transmission network to ensure subscribers are getting optimum and high quality...

  • Staff Engineer, Mechanical Rotating

    Found in: beBee jobs MY - 1 week ago

    Sabah, Malaysia Spencer Ogden Full time

    Position Summary To provide technical equipment engineering advice and support to offshore operations (Ops), onshore discipline & maintenance engineers, and production engineering teams. Develop and optimize maintenance strategy and program in accordance with business objectives and KPI, as well as providing short to long-term strategies and plans to...

  • Staff Engineer, Mechanical Rotating

    Found in: beBee S MY - 3 weeks ago

    Sabah, Malaysia Spencer Ogden Full time

    Position Summary   To provide technical equipment engineering advice and support to offshore operations (Ops), onshore discipline & maintenance engineers, and production engineering teams. Develop and optimize maintenance strategy and program in accordance with business objectives and KPI, as well as providing short to long-term strategies and plans to...

  • Staff Engineer, Mechanical Rotating

    Found in: beBee S MY - 3 weeks ago

    Sabah, Malaysia Spencer Ogden Full time

    Position Summary   To provide technical equipment engineering advice and support to offshore operations (Ops), onshore discipline & maintenance engineers, and production engineering teams. Develop and optimize maintenance strategy and program in accordance with business objectives and KPI, as well as providing short to long-term strategies and plans to...