Technical Support Specialist

2 weeks ago


Kota Kemuning, Malaysia Plentisoft Sdn Bhd Full time

Respond promptly to customer inquiries and issues.
- Identify, diagnose, and resolve issues for customers.
- Guide customers with clear instructions and explanations.
- Empower customers and help them achieve traffic success with our tool.
- Collaborate with the product team to escalate issues and resolve complex technical issues.
- Document and track customers issues and resolutions.
- Document customers request and escalate to relevant team.
- Create and maintain comprehensive technical documentations.
- Stay up-to-date with the latest SEO trends and industry developments to ensure the given advices are current and relevant.
- Thorough understanding of the product use cases and potentials.

**; Requirements: - Requirement**:

- 1+ years of experience as a technical support or a similar role, preferably in software or technology company.
- Excellent written communication skills, with the ability to explain technical concepts.
- Good spoken English and Mandarin (primary market: United States and China)
- Strong knowledge of SEO and on-page optimization.
- Strong problem-solving and analytical skills
- Ability to work independently.

**More about SurgeGraph**:

- Deploying technologies like AI and NLP, SurgeGraph is AI Content Production tool designed to help our users grow their organic traffic fast and achieve Surge Effect
- Rated 4.8/5 on G2 review platform.
- Featured on thousands of publications including HubSpot, SEJ, and Zoho.



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