Executive, Cross Border

Found in: beBee S MY - 3 weeks ago

Malaysia Ninja Van Full time

Executive, Cross Border (Key Account) - Mandarin at Ninja Van | Hiredly Malaysia Executive, Cross Border (Key Account) - Mandarin Ninja Van

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This job is as an Executive, Cross Border (Key Account). You'll be the main point of contact for assigned clients, handling their inquiries, resolving operational issues, and ensuring timely deliveries. You might like this job because it involves building customer trust, analyzing sales trends, and resolving problems to avoid delays.

Undisclosed

Seksyen 22, Shah Alam

Full-Time

few days ago

Job Description
  • Operate as the lead point of contact for all matters specific to your assigned clients via email and calls.
  • Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.
  • Work with internal stakeholders to recognize and resolve daily operational issues.
  • Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.
  • Responsible for tracking of goods en-route to their destination ensuring any problems that may arise are resolved so as to avoid delays.
  • Develop, implement and maintain appropriate analytical tools to establish goals and measure performance of the Company for reports distribution to internal and external stakeholders.
  • Analyse and report client status including sales trend, service level performance, service issues.
  • Own and manage rapport with existing Singapore clients from build customer trust towards crossborder service. 
  • Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings. 
  • Assist with Singapore client inquiries related to the parcel and others. 
  • Handle customer complaints and refunds
Job Requirements
  • Able to Speak, read and write in Mandarin 
  • Fluent in English and Bahasa Malaysia
  • Candidate must possess at least a bachelor's degree in any field.
  • At least 2-3 years of experience in account management is required for this position.
  • Associate-level positions are available for Fresh Graduates.
  • Experience in delivering client-focused solutions based on customers’ needs.
  • Preferably Junior Executive with prior experience in Customer Service, Account Management or Logistics/Supply Chain frontline role.
  • Able to work in a fast-paced environment, manage multiple clients at a time with tact and professionalism.
  • High conscientiousness, client-centricity, and good communication skills 
  • Possess own transport / willing to travel.
Skills Client Services Account Management Additional Info Company Activity

Last active - few hours ago

Experience Level

1 - 3 Years of Experience

Career Level

Junior Executive

Job Specialisation

Other, Supply Chain & Logistics

Company Profile Ninja Van Logistics • 501 to 1000 employees Ninja Van is a tech-enabled express logistics company that provides both upstream and downstream solutions, ensuring a hassle-free experience for Southeast Asian businesses of all sizes.

Ninja Van across 6 South East Asia countries delivers approximately 1.5 million parcels per day through out 1,600+ hubs & stations with almost 31K staff count covering 2 million square miles.
Ninja Van Malaysia covers 100% in Peninsular Malaysia with more than 80% growth in fleet size. There are more than 4,000 pick-up drop-off points with millions of parcels deliveries each month. We also own one of the largest locker network in Malaysia
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. We have much room for improvement and many ideas that will further shape the industry. Similar Jobs You Might Like Key Account Executive Full-Time

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