Customer service team lead

1 month ago


Kuala Lumpur, Malaysia Neuvoo Full time

Responsibilities:· Non-voice support in processing orders, requests, and transactions with flair.· Initiate proactive customer outreach to enhance their experience.· Tackle customer complaints with finesse and efficiency.· Gather and analyze valuable customer feedback.· Respond promptly and professionally to customer inquiries.· Maintain a positive, empathetic demeanor at all times.· Collaborate and coordinate seamlessly with your awesome colleagues. Job Qualifications:· College degree preferred but not a deal-breaker for passionate individuals.· Keep your cool under pressure, turning customer stress into satisfaction.· Computer-savvy and comfortable navigating digital landscapes.· Previous experience in customer support is a plus.· Proficient in both written and spoken English and selected languages to support.· Impressive typing skills.· Master the art of multitasking and effective time management.



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