Operations Team Lead

9 months ago


Kuala Lumpur, Malaysia Hyppies Full time

You'll be the quarterback, making sure every customer inquiry, request, and case gets handled quickly and efficiently

A little something interesting about our client: they are a Singaporean company, working with high-end clients to consult them for financial investment advisory with a little bit of IT advisory as well

**The mission you will have**:

- You'll set up and manage the entire business support and customer service team. Think recruiting, training, and making sure everyone delivers top-notch service.
- Speedy and effective resolution of customer issues? That's you You'll also set the standards and best practices for our customer service team.
- Providing operational support to different departments is your jam. You'll also work with other teams to tackle any operational challenges that come up.
- Got marketing or event planning experience? We'd love to have your help with supporting the business development team's initiatives.

**Do you have what it takes?**
- A Bachelor's degree in Business, Marketing, or something similar.
- Proven experience in customer service and keeping operations running smoothly.

**Here's what we need from you**:

- You can juggle multiple tasks and prioritize like a pro, even when things get hectic.
- You're flexible and can adapt to whatever our business throws your way.
- You're familiar with CRM and customer service software - tech skills are a plus



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