Customer Operation Supervisor

6 months ago


Kuala Lumpur, Malaysia BID Operations Full time

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s unique challenges and tailoring our services to meet your specific requirements. We believe in building strong partnerships and working closely with you to develop strategies that align with your goals. Our team brings extensive industry knowledge and expertise to the table, providing valuable insights and innovative solutions.

Confidentiality, integrity, and reliability are the cornerstones of our services. We employ robust security measures to safeguard your sensitive data and ensure compliance with data protection regulations. Partner with BID Operations and let us be your trusted ally on the path to business success. Contact us today to explore how our services can help you overcome challenges, accelerate growth, and achieve your entrepreneurial vision. Together, we can turn your startup dreams into reality.

With our business expanding at an unexpected pace due to our continuing global expansion, we are seeking a Full-time experienced Customer Operation Supervisor to join our awesome Team in our Malaysia office who is passionate about a long-term career in customer operation and customer processing programs.

**Key Responsibilities**
- Engagement with, and providing advice to, stakeholders with content included in a variety of product information, funding inquiries and complaints and escalate any unresolved issues.
- Be familiar with our products and services and assist in online sales.
- Managing technical tools and platforms, including the CRM (Customer Relationship Management software)
- Facilitating the client accounts opening and setting.
- Allocate tasks, projects, and responsibilities, ensuring optimal resource allocation, and coordinating collaborations both within and outside the team.
- Facilitate effective communication within and outside the team, collaborate with other departments, resolve issues, and drive project success.
- Reviewing the Marketing Team’s promotion proposals ensuring the promotions’ operability. Collate and analyse statistics to review the effectiveness of marketing campaigns and other promotions.
- Participate in recruitment processes, onboard new members, and provide training to enhance team skills and competencies.
- Analyse team performance based on data and metrics, identify improvement opportunities and take appropriate actions.
- Guide, motivate, and develop team members, ensuring strong teamwork to achieve individual and team goals.

**Requirements**:

- Minimum of 3 years of experience in managing teams, showcasing effective leadership, motivational skills, and adept team coordination. Displays exceptional leadership qualities, inspiring team members to aspire for excellence and attain performance objectives.
- Proficient in both written and verbal communication in English and Mandarin.
- Demonstrates strong problem-solving abilities and maintains a capacity to make sound judgments even under demanding circumstances.
- Familiarity with data analysis tools and methodologies, utilizing data-driven insights to make informed decisions.
- Possesses robust interpersonal skills, fostering a conducive and positive workplace ambience, and nurturing a collaborative team culture.
- Ensuring accuracy and responsibility in all tasks undertaken. Demonstrates an independent and proactive approach to task execution.
- Capable of working harmoniously within a team environment, contributing positively to collective goals.
- Exhibits excellent communication and coordination skills, enabling seamless interaction with individuals from diverse backgrounds and hierarchical levels.
- Intermediate to advanced proficiency in Microsoft Office suite, with a strong emphasis on Excel. Advanced Excel skills are highly desirable.

If you meet these qualifications and are enthusiastic about leading a dynamic team, we encourage you to apply. This is an opportunity to contribute your skills and expertise to a progressive organization.

**Benefits**
- Competitive salary and performance-based bonuses.
- Rewarding career development with regional exposures
- Young, vibrant and open work culture
- Health and wellness benefits.
- Collaborative and inclusive work culture.


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