Customer Operation Supervisor

2 weeks ago

Kuala Lumpur, Malaysia BID Operations Full time

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s unique challenges and tailoring our services to meet your specific requirements. We believe in building strong partnerships and working closely with you to develop strategies that align with your goals. Our team brings extensive industry knowledge and expertise to the table, providing valuable insights and innovative solutions.

Confidentiality, integrity, and reliability are the cornerstones of our services. We employ robust security measures to safeguard your sensitive data and ensure compliance with data protection regulations. Partner with BID Operations and let us be your trusted ally on the path to business success. Contact us today to explore how our services can help you overcome challenges, accelerate growth, and achieve your entrepreneurial vision. Together, we can turn your startup dreams into reality.

With our business expanding at an unexpected pace due to our continuing global expansion, we are seeking a Full-time experienced Customer Operation Supervisor to join our awesome Team in our Malaysia office who is passionate about a long-term career in customer operation and customer processing programs.

**Key Responsibilities**
- Engagement with, and providing advice to, stakeholders with content included in a variety of product information, funding inquiries and complaints and escalate any unresolved issues.
- Be familiar with our products and services and assist in online sales.
- Managing technical tools and platforms, including the CRM (Customer Relationship Management software)
- Facilitating the client accounts opening and setting.
- Allocate tasks, projects, and responsibilities, ensuring optimal resource allocation, and coordinating collaborations both within and outside the team.
- Facilitate effective communication within and outside the team, collaborate with other departments, resolve issues, and drive project success.
- Reviewing the Marketing Team’s promotion proposals ensuring the promotions’ operability. Collate and analyse statistics to review the effectiveness of marketing campaigns and other promotions.
- Participate in recruitment processes, onboard new members, and provide training to enhance team skills and competencies.
- Analyse team performance based on data and metrics, identify improvement opportunities and take appropriate actions.
- Guide, motivate, and develop team members, ensuring strong teamwork to achieve individual and team goals.

**Requirements**:

- Minimum of 3 years of experience in managing teams, showcasing effective leadership, motivational skills, and adept team coordination. Displays exceptional leadership qualities, inspiring team members to aspire for excellence and attain performance objectives.
- Proficient in both written and verbal communication in English and Mandarin.
- Demonstrates strong problem-solving abilities and maintains a capacity to make sound judgments even under demanding circumstances.
- Familiarity with data analysis tools and methodologies, utilizing data-driven insights to make informed decisions.
- Possesses robust interpersonal skills, fostering a conducive and positive workplace ambience, and nurturing a collaborative team culture.
- Ensuring accuracy and responsibility in all tasks undertaken. Demonstrates an independent and proactive approach to task execution.
- Capable of working harmoniously within a team environment, contributing positively to collective goals.
- Exhibits excellent communication and coordination skills, enabling seamless interaction with individuals from diverse backgrounds and hierarchical levels.
- Intermediate to advanced proficiency in Microsoft Office suite, with a strong emphasis on Excel. Advanced Excel skills are highly desirable.

If you meet these qualifications and are enthusiastic about leading a dynamic team, we encourage you to apply. This is an opportunity to contribute your skills and expertise to a progressive organization.

**Benefits**
- Competitive salary and performance-based bonuses.
- Rewarding career development with regional exposures
- Young, vibrant and open work culture
- Health and wellness benefits.
- Collaborative and inclusive work culture.

  • Retail Operations Supervisor

    2 months ago

    Kuala Lumpur, Malaysia TwoBiteBakers Sdn Bhd Full time

    **As our retail operations supervisor, you will**: - Oversee retail consignment store’s daily operations. - Implement effective operation procedures and policies to optimize team efficiency. - Recruit, train and supervise sales staff, including training, performance evaluation and daily scheduling. - Work and lead the team in achieving the company's daily...

  • Warehouse Operation Supervisor

    3 weeks ago

    Kuala Lumpur, Malaysia KANIKA MALAYSIA SDN BHD Full time

    We are looking for an experienced Warehouse Supervisor to oversee and coordinate the daily warehousing activities such as receiving and storing goods, managing inventory levels, ensuring the efficient delivery of goods, supervising staff, and securing the warehouse. You will implement production, productivity, quality and customer service standards and...

  • Operations Supervisor

    2 months ago

    Kuala Lumpur, Malaysia Clasquin Full time

    **PASSION, ENTREPRENEURSHIP, RELIABILITY, PROACTIVITY, ACCURACY** Are you **passionate** about the freight forwarding industry, with excellent relationship and real business skills? Are you interested in working for a medium-sized international company, showing a clear strategy and double-digit growth for 20 years? Do you feel in line with our Motto: The...

  • Fitness Operation Supervisor

    2 months ago

    Kuala Lumpur, Malaysia B Fitness Asia Sdn Bhd Full time

    **Job Overview**: The Fitness Operations Supervisor will be pivotal in managing the day-to-day operations of Babel's fitness facilities, ensuring high-quality and innovative fitness services. This role emphasizes proactive facility management, staff supervision, and customer satisfaction, maintaining Babel's prestigious standards. **Key...

  • Customer Service Supervisor

    4 days ago

    Kuala Lumpur, Malaysia inDrive Full time

    Office- Full-time- Senior- Now we're looking for a Customer Service Supervisor based in our office in Kuala Lumpur.- If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we're waiting for your CV!**Responsibilities**: **What you will do**: - Handling incoming calls - Outgoing calls - Helping and...

  • Customer Service Supervisor

    7 days ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer. POSITION : Customer Service Supervisor REPORTING TO : Customer Service Senior Supervisor 1. JOB PURPOSE Manages the daily activities of a...

  • Restaurant Supervisor

    7 days ago

    Kuala Lumpur, Malaysia LUSH & BLISS SDN BHD Full time

    A Restaurant Supervisor monitoring restaurant operations. Restaurant supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints. Restaurant Supervisor Job Description Template We are looking to...

  • Operation Supervisor

    4 weeks ago

    Kuala Kangsar, Malaysia SAYONG RESORT SDN BHD Full time

    Tugas dan tanggungjawab Operation Supervisor Tanggungjawab: 1. Bertanggungjawab ke atas operasi keseluruhan Jabatan di bawah OS. - Facilities Management - Front Office - Housekeeping - Security 2. Mengurus semua aset di bawah pengurusan Sayong Resort Sdn Bhd. 3. Mengurus semua urusan melibatkan perancangan dan pembangunan aset Sayong Resort. 4....

  • KYC Operations Supervisor

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Job DescriptionManage, coach, and motivate a team of KYC agents, providing guidance and support to ensure individual and team goals are met.Conduct regular performance reviews and provide feedback to KYC agents, identifying areas for improvement and implementing training and development plans as needed.Keep abreast and monitor incoming KYC volumes to ensure...

  • Customer Service Supervisor

    3 weeks ago

    Kuala Lumpur, Malaysia Boston Scientific Corporation Full time

    **Customer Service Supervisor**: - Remote Eligible: Hybrid- Onsite Location(s): Kuala Lumpur, MY**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...

  • Operations Executive

    2 months ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...

  • Supervisor

    3 days ago

    Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time

    **Service Supervisor** Summary: The supervisor is responsible for overseeing the daily operations of the dining area within a restaurant. The role plays a key part in ensuring excellent customer service, maintaining a smooth dining experience, and managing front-of-house staff. The supervisor is responsible for managing and coordinating the activities of...

  • HWO Supervisor/ Operator

    1 month ago

    Kuala Lumpur, Malaysia Petroplan Full time

    We are seeking a highly motivated and experienced HWO Supervisor/Operator to service one of a number of upcoming projects in 2024. The successful candidate will be responsible for on site supervision for a team of HWO Operators. Responsibilities: Report directly to the HWO Service Leader Provide direct onsite supervision and leadership to a team Implement...

  • Production & Operations Supervisor

    2 months ago

    Kuala Lumpur, Malaysia Podigy Sdn Bhd Full time

    **Production & Operation Supervisor** **Responsibilities**: - Receive job orders and ensure timely delivery and handover at all times. - Coordinate with office on material requisition and optimize consumption and ensure no wastage. - To control, assign task to workers and oversee day-to-day operations and production. - Conduct quality checks & ensure...

  • Production & Operations Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia Podigy Sdn Bhd Full time

    **Production & Operation Supervisor** **Responsibilities**: - Receive job orders and ensure timely delivery and handover at all times. - Coordinate with office on material requisition and optimize consumption and ensure no wastage. - To control, assign task to workers and oversee day-to-day operations and production. - Conduct quality checks & ensure...

  • Customer Care

    2 weeks ago

    Kuala Lumpur, Malaysia Infinity Cosmic Sdn Bhd Full time

    We are looking for a Customer Care & Operation Representative that is genuinely excited to help customers and ensure operation excellent. This representative needs to be patient, empathetic, and passionately communicative. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established...

  • Supervisor-operations

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24044482 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición**...

  • Supervisor-operations

    1 month ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24079202 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición**...

  • Supervisor

    1 month ago

    Kuala Lumpur, Malaysia Skechers Full time

    **Locations**: - Pav Damansara Height (Supervisor) / KLIA2 (Assistant Supervisor) **Responsibilities**: - Assist Store Manager in the day-to-day operations of the store. - To provide excellent customer service to customers and attend to customers’ inquiries, feedback and complaints. - To achieve sales target according to company guidelines. - Checking...

  • HWO Supervisor/ Operator

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Petroplan Full time

    We are seeking a highly motivated and experienced HWO Supervisor/Operator to service one of a number of upcoming projects in 2024. The successful candidate will be responsible for on site supervision for a team of HWO Operators. Responsibilities:Report directly to the HWO Service Leader Provide direct onsite supervision and leadership to a team Implement...