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Supervisor

1 month ago

Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time

**Service Supervisor**

Summary:
The supervisor is responsible for overseeing the daily operations of the dining area within a restaurant. The role plays a key part in ensuring excellent customer service, maintaining a smooth dining experience, and managing front-of-house staff. The supervisor is responsible for managing and coordinating the activities of the dining room to ensure a seamless and enjoyable dining experience for guests as well as provide leadership and guidance to front-of-house staff, enforce policies, and handle escalated customer service issues.

**Qualifications**:

- High school diploma or equivalent; some college or hospitality-related education is a plus.
- Several years of experience in a guest facing position, including as a server or host/hostess.
- Previous supervisory or leadership experience is preferred.
- Strong communication and interpersonal skills.
- Excellent customer service skills and the ability to handle challenging situations professionally.
- Knowledge of restaurant point-of-sale (POS) systems is a plus

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Tips