Customer Service Supervisor
4 months ago
Office- Full-time- Senior- Now we're looking for a Customer Service Supervisor based in our office in Kuala Lumpur.- If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we're waiting for your CV**Responsibilities**:
**What you will do**:
- Handling incoming calls
- Outgoing calls
- Helping and solving appeals of users
- Control the quality of the work of the staff of the Contact Center
- Translation of texts
- Training and hiring new call center operators
- Supervise and monitor the activities of contact center operators
- Control the compliance of contact center operators with production discipline
- Prepare reports on the quality of work performed by contact center operators
- Answering questions from staff and providing guidance and feedback
- Devise ways to optimize procedures and keep staff motivated
**Qualifications**:
**We expect from you**:
- Competent verbal and written communication.
- Fluent language skills on demand.
- Knowledge of English
- PC knowledge at the confident user level
- Willingness to travel
**Conditions & Benefits**:
**Working terms**:
- Unlimited opportunities for professional and career growth, and regular external and internal training from our partners.
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry.
- Initial training.
- Probation period up to 3 months.
- Working hours: shift work 2/2 8:00-20:00/20:00-8:00
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