Customer Service Executive
4 days ago
**Key Responsibilities**:
- Provide accurate information to resolve issues that arise.
- Execute timely reports and analysis on Contact Center (CC) Operations.
- Adhere to Quality Assurance standards.
- Follow the duty roster set by the Supervisor.
- Attend regular customer service training, telephone etiquettes, and briefings.
- Assist in the preparation of other processes as assigned by the Supervisor.
**Requirements**:
- Passionate about growing a career in Customer Service.
- Possess a positive attitude with a willingness and humility to learn.
- Proficient in English, both spoken and written. Ability to speak and write Mandarin would be an added advantage.
- Able to work a 24/7 shift (5-day work-week).
- Immediate availability is preferred.
**Career Growth Opportunities**:
- Customer Service Executive > Subject Matter Expert > Team Leader / Quality Assurance > Team Manager.
**Fresh graduates are encouraged to apply Training will be provided**
Pay: RM2,000.00 - RM2,400.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Bahasa (preferred)
- Mandarin (preferred)
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