Customer Service Executive

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

Join to apply for the Customer Service Executive role at Wealth Mastery Academy

Job Summary

The Customer Service Executive plays a crucial role in delivering exceptional customer support and ensuring that customers have a positive experience with the company. This position involves responding to customer inquiries, troubleshooting issues, and helping resolve complaints efficiently.

Key Responsibilities
  • Customer Support:
    • Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
    • Provide accurate information about products or services and address any issues or concerns raised by customers.
  • Problem Resolution:
    • Investigate and resolve customer complaints and service issues, ensuring solutions are provided in a timely and satisfactory manner.
    • Handle challenging situations with patience and empathy to maintain customer satisfaction.
  • Order Management:
    • Assist customers with product orders, returns, exchanges, and cancellations.
    • Ensure orders are processed accurately and efficiently, coordinating with other departments if necessary.
  • Product Knowledge:
    • Stay updated on the company's products, services, and promotions to provide accurate information to customers.
    • Guide customers on product features, usage, and troubleshooting.
  • Customer Feedback:
    • Collect feedback from customers regarding their experiences and suggest improvements to enhance service quality.
    • Document customer interactions and report recurring issues to management for resolution.
  • Follow-up:
    • Ensure that all customer issues are followed through to resolution, and follow up with customers to ensure satisfaction.
  • Administrative Support:
    • Maintain and update customer records in the CRM system.
    • Prepare reports on customer service metrics, such as response time, satisfaction levels, and common issues.
Minimum Requirements
  • Education:
    • High school diploma or equivalent required; a bachelor's degree or customer service certification is a plus.
  • Experience:
    • Proven experience in customer service or a related field (typically 1-2 years).
    • Experience in handling customer inquiries, complaints, and requests.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to stay calm and composed under pressure.
    • Mandarin is an advantage.
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Primary and Secondary Education, Higher Education, and Education Administration Programs
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