Customer Service
3 days ago
6,000 MYR ~ 8,000 MYR
Location: KL Sentral
OverviewWe are seeking a Customer Service & Operations Manager to oversee our customer service team and enhance user engagement through effective strategies.
Job Description- Develop and implement customer segmentation strategies to enhance user experience and engagement.
- Oversee the daily operations of the customer service team, ensuring high efficiency and customer satisfaction.
- Monitor customer feedback and insights to drive continuous improvement in service quality.
- Lead and manage the customer service team, ensuring performance goals are met.
- Plan, organize, and execute platform campaigns, activities, and projects provided by headquarters.
- Analyse and optimize engagement strategies for platform-driven activities.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- At least 3-5 years of experience in customer service operations, preferably in a leadership role.
- Strong understanding of customer segmentation, engagement strategies, and service operations.
- Excellent communication and negotiation skills, with the ability to effectively interact with stakeholders at all levels.
- Fluency in Mandarin (speaking, writing, listening) is required for effective communication with stakeholders in Mandarin-speaking regions.
- Experience in coordinating and managing platform-driven activities is a plus.
- Annual Leave
- Sick Leave
- EPF, SOCSO, EIS coverage
- Statutory Public Holidays
- Performance Bonus
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