Customer Service Strategist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia CMA CGM Full time

CMA CGM, a global leader in shipping and logistics, seeks an experienced professional to drive customer care excellence. Reporting to the Head of Customer Care, you will collaborate with stakeholders across APAC agencies and Global Business Services (GBS) to enhance customer experience.

Key responsibilities include promoting successful adoption of customer service tools, monitoring progress of customer experience improvement strategies, and establishing a customer care community to share knowledge and best practices.

You will also assist customer care managers in identifying issues and developing corrective actions, coordinate deployment of global customer experience improvement programs, and gather feedback from customers.

To excel in this role, you should possess strong understanding of customer service and documentation processes, as well as experience leading customer service teams or supervising others.



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