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Customer Service Strategist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia FedEx Group Full time
About Us

FedEx Group is a leading player in the express transportation industry, renowned for its commitment to excellence. Our team members are the backbone of our success, delivering outstanding service to our customers worldwide.

Our Culture

Our culture is built on core values that set us apart from others. We prioritize people, service, and profit, investing in our team members to drive innovation and quality service delivery.

Key Responsibilities

In this role, you will engage with customers to provide quotes, bookings, and support. You will also execute standard operating procedures, focus on gross margin growth, and ensure job conversion while adhering to company policies.

Qualifications

To succeed, you need three years of relevant work experience and a diploma or equivalent education. Your strong communication skills will enable you to provide effective support to our vendor pool and meet customer needs.