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Customer Experience Strategist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Insider Full time

At Insider, we are driven to help businesses unlock their full potential through our cutting-edge technology. As a Customer Experience Strategist, you will play a critical role in ensuring our clients receive the highest level of service and support.

About Us

We are a global B2B SaaS company with a mission to revolutionize the way businesses interact with their customers. Our innovative platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

The Role

As a Customer Experience Strategist, you will be responsible for building strong relationships with our clients and providing them with tailored solutions to meet their unique needs. This includes working closely with our product specialists to ensure that our clients have access to the latest features and tools available on our platform.

  • You will be the primary point of contact for our clients, providing them with expert guidance and support to ensure they get the most out of our technology.
  • You will work closely with our data-geeks (aka engineers and developers) to make sure the client has full tech support when needed.
  • You will develop and maintain key account plans that identify opportunities to boost the value we're looking to add to our clients' organization.
  • You will proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
  • You will establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology.