Customer Experience Strategist
2 days ago
We are seeking a talented Customer Experience Strategist to join our team at Generali Malaysia. As a key member of our organization, you will be responsible for managing and leading initiatives to deliver exceptional customer experiences across all touchpoints.
Main Responsibilities:- Customer Insights: Uncover customer needs and behaviors through data analytics and insights initiatives. Review customer metrics such as NPS and CSAT to identify areas for improvement.
- CX Journey Mapping: Analyze and map customer journeys to identify pain points and opportunities for enhancement. Collaborate with stakeholders to design seamless and positive customer experiences.
- Root Cause Analysis: Conduct thorough analysis to identify gaps and recurring issues in processes, systems, services, or products. Determine solutions with stakeholders to improve customer experiences.
- Leadership and Management: Demonstrate strong leadership and management skills to grow team members and improve overall engagement through effective communication, stakeholder management, and performance management.
- Bachelor's degree in Marketing or Business
- Relevant certification in CX, Data, Design Thinking, and Project Management
- Minimum 6-7 years of experience in customer insights, data analytics, and project management
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Customer Experience Strategist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JurisTech Full timeAs a Customer Experience Strategist at JurisTech, you will play a crucial role in ensuring complete and satisfactory utilization of our software solutions while effectively managing multiple user groups within the customer's organization.Your primary responsibilities include learning and understanding Juris software solutions, analyzing customer needs, and...
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Customer Experience Strategist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full timeAbout UsWe are a leading financial institution in Malaysia with a century-long history of innovation and entrepreneurship. We provide comprehensive financial services with a focus on digital transformation. We are seeking a Customer Experience Strategist to join our team.Key Responsibilities:Develop and execute digital marketing strategies to drive business...
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People Experience Strategist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full timeThis People Experience Strategist role at Allianz Popular SL offers a unique opportunity to design and deliver people-centric experiences that drive employee engagement, retention, and productivity.About the PositionDevelop and implement people experience strategies to support business objectivesCollaborate with stakeholders to create engaging experiences...
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Customer Proposition Strategist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeWe are seeking a talented Strategist to join our team as a Customer Proposition Marketing Specialist. In this role, you will be responsible for developing and executing customer-focused marketing strategies that drive business growth and customer engagement.Your key responsibilities will include:Developing and maintaining a deep understanding of our...
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Kuala Lumpur, Kuala Lumpur, Malaysia Infosys Limited Full timeTechnology Strategist with HPS PowerCard ExperienceRole Description:We are seeking a visionary Technology Strategist to guide our HPS PowerCard initiatives. The successful candidate will have a deep understanding of technological trends and experience in developing strategic plans.Main Duties:Develop and implement technology roadmaps for HPS PowerCard...
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Customer Experience Director
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crimson Global Academy Full timeRevolutionize the future of education and transform lives as a Customer Experience Director at Crimson Global Academy.We are a rapidly growing, global EdTech startup with 28 markets across the globe. Our technology platform connects students with tutors/mentors to achieve admission and scholarships to top universities or their dream career pathways.The main...
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Digital Experience Strategist
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Chubb Full timeAt Chubb, we are seeking a talented Digital Experience Strategist to join our team. As a key member of our design community, you will play a critical role in shaping the user experience for our digital products.Job Description:We are looking for an experienced professional with expertise in designing quality consumer products that align with industry...
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Customer Experience Strategist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full timeAbout the RoleAt TIME's group, we're committed to delivering exceptional service and support to our customers. As a key member of our team, you'll play a critical role in shaping our customer experience strategy and ensuring that every interaction meets our high standards.This is an exciting opportunity for a seasoned customer experience leader to join our...
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Modern Work Strategist
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Microsoft Corporation Full timeModern Work StrategistWe are looking for a passionate and experienced Modern Work Strategist to join our team. As a strategist, you will work closely with customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling.The Digital Enterprise Sales team drives growth for Microsoft by helping...
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Customer Experience Strategist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AI Rudder Full timeAbout AI RudderAI Rudder is a leader in AI-powered customer experience solutions. Our mission is to empower businesses to deliver exceptional customer experiences by leveraging the power of AI voice automation.You will be an expert in translating and aligning our products to maximize customer ROI on value. You will also lead the identification of...
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Customer Growth Strategist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Unilever Full time**Job Overview**We are seeking a skilled Customer Growth Strategist to join our team at Unilever.The ideal candidate will have experience in channel and category development, trade marketing in the FMCG industry, with a proven ability to drive commercial growth.Key Responsibilities:Support the development and deployment of a channel strategy for core and new...
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Endpoint Management Strategist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full timeJob DescriptionWe are looking for a skilled Endpoint Management Strategist to join our team at Ørsted.Key Responsibilities:Balancing customer needs with operational efficiency in Endpoint Management.Building and maintaining a product strategy for Endpoint solutions, collaborating with IT leaders and stakeholders.Fostering strong relationships with internal...
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Client Success Strategist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeClient Success Strategist Job SummaryThis is a unique opportunity for an experienced professional to join OCBC Bank's Middle Market segment as a Client Success Strategist. The ideal candidate will have a proven track record of driving business growth through strategic partnerships and market analysis.Key responsibilities include market trend identification,...
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Global Sales Strategist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prysmian Group Full timePrysmian Group is seeking a Global Sales Strategist to join our team.As a Global Sales Strategist, you will be responsible for developing and executing marketing strategies to create market awareness and increase sales. You will also be responsible for tracking market trends and product features to identify new market opportunities.The ideal candidate will...
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Retail Branding Strategist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full timeWe are looking for a Retail Branding Strategist to join our team at Hong Leong Bank Berhad. As a key member of the organization, you will play a vital role in shaping the future of retail banking.About the RoleAs a Retail Branding Strategist, you will be responsible for developing and implementing comprehensive retail branding strategies that align with the...
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Telecommunications Strategist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full timeAt Maxis Malaysia, we are seeking a highly skilled Telecommunications Strategist to join our team. As a Telecommunications Strategist, you will be responsible for developing and executing go-to-market strategies for products in Open Channel.The ideal candidate will possess strong analytical skills, a strategic mindset, and the ability to communicate...
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Data Marketing Strategist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia INDIBA Asia Full timeCareer OpportunityINDIBA Asia is seeking a skilled Data Marketing Strategist to optimize customer lifecycle, manage data-driven campaigns, and drive performance marketing initiatives.This role involves leveraging customer data to enhance user engagement, improve retention, and maximize ROI from marketing campaigns across all channels.
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Sales Strategist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Amgen Inc. (IR) Full timeSales Strategist Role at Amgen Inc. (IR)We are seeking an experienced Sales Strategist to join our team in Malaysia. The successful candidate will have a background in sales and a proven track record of success in the pharmaceutical industry, particularly in Hematology or Oncology.About the Role:Develop and execute sales strategies to drive business growth...
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Sales Growth Strategist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lotus's Malaysia Full timeThe Sales Growth Strategist will oversee lead qualification, manage customer service standards, and ensure SOP compliance to enhance customer satisfaction.Responsibilities Include:Oversee lead qualification and ensure leads are effectively managed through the sales funnel.Coordinate canvassing and lead generation activities by zone.Requirements:Bachelor's...
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Digital Marketing Strategist
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full timeJob Title: Digital Marketing StrategistThe Nirvana Asia team is seeking a highly motivated and experienced Digital Marketing Strategist to support the growth of our Beauty brands. As a key member of our marketing team, you will be responsible for planning, developing, and executing comprehensive marketing strategies and campaigns to increase brand awareness,...