Customer Experience Strategist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

About the Role

At TIME's group, we're committed to delivering exceptional service and support to our customers. As a key member of our team, you'll play a critical role in shaping our customer experience strategy and ensuring that every interaction meets our high standards.

This is an exciting opportunity for a seasoned customer experience leader to join our organization and drive business growth through innovative service design and delivery. You'll be responsible for establishing a customer-centric culture within the company, leveraging data and insights to inform your decisions, and collaborating with cross-functional teams to implement changes that improve overall customer satisfaction.

With a proven track record of success in customer experience leadership roles, you'll bring a deep understanding of customer needs, preferences, and behaviors to this position. Your expertise in service design, operations, and analytics will enable you to develop and execute strategies that drive measurable results and exceed customer expectations.

We're looking for someone who is passionate about delivering exceptional customer experiences, has a strong analytical mindset, and can effectively communicate complex ideas to both technical and non-technical stakeholders. If you're a strategic thinker with a passion for customer-centricity, we'd love to hear from you.



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