Customer Service Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

At Prudential, we strive to be partners for every life and protectors for every future. Our purpose drives everything we do by creating a culture in which diversity is celebrated and inclusion assured.

We are seeking an exceptional Customer Service Specialist to join our team As a key member of our Contact Centre, you will play a vital role in delivering world-class customer service via telephone.

Your responsibilities will include:

  1. Providing a polite, professional and accurate response to customer inquiries;
  2. Managing customer expectations and displaying ownership for customer requests;
  3. Liaising with appropriate departments to resolve issues brought up by customers;
  4. Staying up-to-date on new or enhanced products / services to maintain a high level of quality service to customers;

You will work closely with your Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate.

The ideal candidate will have at least a Diploma or Degree in any field from a recognized college or university, preferably with 1 year of working experience in a call center and/or customer service role in the servicing industry.

We offer a comprehensive training program in Malaysia and/or Singapore, and successful candidates will be provided with a supportive and inclusive work environment.

Please note that Prudential is an equal opportunity employer and we welcome applications from diverse candidates.



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