Livechat/Email Customer Service Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time
Livechat/Email Customer Service Specialist (Payments)

Bybit Federal Territory of Kuala Lumpur, Malaysia

Bybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. We are one of the fastest-growing platforms in the industry, with a focus on innovation, security, and empowering users to achieve financial freedom.

Key Responsibilities:

  • Assist clients on all inquiries via live chat or email.
  • Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
  • Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
  • Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
  • Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
  • Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.

Requirements:

  • Experience in customer service, preferably in the finance or payments industry.
  • Strong problem-solving skills and attention to detail.
  • High risk awareness, especially when verifying information/documentations to ensure security.
  • Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fiat withdrawals.
  • Proficiency in English is a must.
  • Excellent communication skills, both written and verbal.
  • Ability to handle high volumes of inquiries efficiently.
  • Self-initiative with the ability to work independently and proactively.
  • Proficiency in using customer service tools and platforms.
  • Ability to work in a fast-paced environment and adapt quickly to changes.
  • Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Senior Customer Service P2P SpecialistWe are seeking a highly skilled and experienced Senior Customer Service P2P Specialist to join our team at Bybit. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring that all customer interactions are handled professionally and efficiently.The...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Need to be flexible with the work shiftsHave experience in Live Chat and EmailsJob DescriptionAssist clients on all inquiries via live chat or emailEnsure efficient and excellent customer service experience providedBe well equipped with the Company's platform/product including keeping abreast of general market conditionsDiligently and effectively manage and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Need to be flexible with the work shiftsHave experience in Live Chat and EmailsLanguage proficiency preferred bilingual (English and Mandarin) but not a mustJob DescriptionAssist clients on all inquiries via live chat or emailEnsure efficient and excellent customer service experience providedBe well equipped with the Company's platform/product including...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyAtlas Digital Full time

    We're looking for a skilled Email Marketing Specialist to join our team at MyAtlas Digital. As an EDM Specialist, you'll be responsible for planning and executing email campaigns across various regional markets and brands.Your Key Responsibilities:• Manage email campaign assignments for different brand coordinators across regions.• Develop...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time

    Job ResponsibilityHandle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channelObtain all necessary information, check on systems and align with customer needsChecking the availability, arranging and scheduling appointments according to doctor/specialist availabilityAssist...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Mid-Senior Level Customer Service PositionWe are seeking a skilled and experienced customer service professional to join our team as a Mid-Senior Level Customer Service Specialist. This is a full-time position, requiring 2-3 years experience in customer service, trained in frontline operations (Livechat and Email).As a key member of our customer support...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ThriveCart Full time

    ThriveCart Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaEmail Marketing SpecialistThriveCart Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAbout Piktochart:Piktochart is a web-based graphic design platform that empowers users to create professional-grade visuals, including infographics, presentations, and videos, without the need for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ThriveCart Full time

    Email Marketing OpportunityPiktochart is looking for an experienced Email Marketing Specialist to join their team and help develop and execute email campaigns that drive engagement and conversions.About the Role:This role will focus on developing and executing email marketing campaigns that align with Piktochart's customer journey from onboarding to upsell....


  • Kuala Lumpur, Kuala Lumpur, Malaysia CarClarity Full time

    At CarClarity, we're transforming the way Australians access asset finance, making the process faster, simpler, and more transparent. Our award-winning platform streamlines the loan process, providing customers with a seamless, tech-driven experience that saves them time and money.As a fast-growing and customer-focused business, we thrive on innovation,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Senior Customer Service P2P SpecialistBybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support.As a Senior Customer Service P2P Specialist, you...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Bybit Federal Territory of Kuala Lumpur, MalaysiaSenior Customer Service P2P SpecialistEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyAtlas Digital Full time

    Role Summary: We are looking for an experienced Email Development and Operations Specialist to join our team. In this role, you will be responsible for developing and implementing effective email marketing campaigns across various regional markets and brands. Your expertise will help us drive engagement and optimize performance through cutting-edge email...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Bybit Federal Territory of Kuala Lumpur, MalaysiaSenior Customer Service KYC SpecialistBybit Federal Territory of Kuala Lumpur, MalaysiaEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyAtlas Digital Full time

    Job Description: We are seeking a highly skilled Email Development and Operations Specialist to join our team. As an Email Development and Operations Specialist, you will be responsible for developing and implementing effective email marketing campaigns across various regional markets and brands. Your expertise will help us drive engagement and optimize...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full time

    Email and SMS Automation ProfessionalWe are looking for an experienced Email and SMS Automation Professional to join our team. In this role, you will work closely with end business users to develop, code, and launch complex cross-channel CRM marketing campaigns using the Salesforce Marketing Cloud platform. You will translate end-user-stated business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyAtlas Digital Full time

    Company Overview: MyAtlas Digital is a forward-thinking company that thrives on innovative solutions. Our team of experts crafts compelling email campaigns that deliver results. As an Email Campaigns and Strategy Lead, you will play a pivotal role in planning, creating, and executing email campaigns across various regional markets and brands.In this...

  • P2P Market Mediator

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Senior Customer Service P2P SpecialistJob Description:Responsible for supporting and professionally mediating/arbitrating customer disputes within the P2P market.Investigate and monitor customer's transactions, take necessary actions to prevent fraudulent activity.Perform cross-checking and analysis to identify product improvements and present these to...

  • Email Campaign Manager

    12 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Summitnext Full time

    **Job Description:**As an Email Campaign Manager at SummitNext, you will be responsible for planning, executing, and optimizing email campaigns to drive customer acquisition, retention, and conversion. You will work closely with the marketing team to develop email marketing strategies that align with business goals and target audience segments.The ideal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    ResponsibilitiesManage, review, and verify all applications from clients onboarding to ensure within KYC due diligence.Verify the authenticity of client's personal details before inputting into the system.Maintain and upkeep of database to ensure data integrity and accuracy.Handle and review all enquiries raised by clients regarding account related.Monitor,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Job Description:We are seeking a Senior Customer Service Live Chat Specialist to join our dynamic team in Kuala Lumpur. In this role, you will provide real-time support via live chat, ensuring a seamless and positive experience for our customers.You will be part of a 24/7 rotational schedule, including weekends and public holidays. The ideal candidate will...