Customer Service Executive
2 weeks ago
- Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
- Obtain all necessary information, check on systems and align with customer needs
- Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
- Assist customers with essential guidance and accurate information (medical-related)
- Serves as the frontline liaison between healthcare providers and patients
- Ensuring smooth communication and facilitating the delivery of high-quality care
- Handling general inquiries, scheduling appointments, and providing information about medical services and policies
- Middle person in charge between patient and hospital
- Monday to Sunday - 8am to 8pm (Operation timing)
- 9 working hours per day (including lunch hours)
- 5 Working days (2 Off days - depends on schedule)
- Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
- Office building beside MRT Ampang Park Station
- Fresh graduates are welcome to apply (with minimum SPM)
- Available to join on 3 March
- Must be able to communicate in English & Mandarin
- Mandarin speakers are welcome to apply
- MBBS holders are welcome
- Base pay: RM3000.00 - RM3200.00
- KPI allowance: up to RM500.00/month
- Attendance allowance: RM100.00/month
- Annual Increment (Performance-based)
- Annual Bonus (Performance-based)
- OT allowance (If applicable)
- Shift allowance (If applicable)
- Training and proper guidance will be provided
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