Customer Service Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time
Job Responsibility
  • Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
  • Obtain all necessary information, check on systems and align with customer needs
  • Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
  • Assist customers with essential guidance and accurate information (medical-related)
  • Serves as the frontline liaison between healthcare providers and patients
  • Ensuring smooth communication and facilitating the delivery of high-quality care
  • Handling general inquiries, scheduling appointments, and providing information about medical services and policies
  • Middle person in charge between patient and hospital
Working Timing
  • Monday to Sunday - 8am to 8pm (Operation timing)
  • 9 working hours per day (including lunch hours)
  • 5 Working days (2 Off days - depends on schedule)
Working Location
  • Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
  • Office building beside MRT Ampang Park Station
Requirements
  • Fresh graduates are welcome to apply (with minimum SPM)
  • Available to join on 3 March
  • Must be able to communicate in English & Mandarin
  • Mandarin speakers are welcome to apply
  • MBBS holders are welcome
BenefitsJob BenefitsSalary Package
  • Base pay: RM3000.00 - RM3200.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month
Additional Benefits
  • Annual Increment (Performance-based)
  • Annual Bonus (Performance-based)
  • OT allowance (If applicable)
  • Shift allowance (If applicable)
  • Training and proper guidance will be provided
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