Customer Service Executive

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time

This job is a Customer Service Executive at Shangri-La, offering complimentary hotel stays, training, and career growth. You might like this job because of the global work environment and the opportunity to provide service in Mandarin and Cantonese.

RM 3500 - RM 5000

Full-Time

Job Description

Job Highlights

  • Complimentary stay and staff rate at hotels of Shangri-La Group
  • Basic + allowances + incentives + bonus
  • On the job training (fresh graduates are welcome to apply)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally

What will you learn and be part of?
  • Receive industry best training that will equip you with soft and technical skills for the role
  • Gain confidence in meeting and exceeding expectations of our global customers
  • Get comfortable in handling emails and calls and potentially chats
  • Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
  • The opportunity to work and grow in a diverse culture with rewarding career
  • Gain personally and professionally through in-house Development Trainings
Job Requirements
  • Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
  • Pleasant personality with good communication skills
  • Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
  • Preferably min 1 year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
  • Computer literate and internet savvy.
  • Positive attitude and a team player with a passion for delivering World Class customer service
  • Willing to work in a shift environment (24/7 operations)
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to Malaysians only
Skills
  • Customer Service
  • Problem Solving
  • Customer Relationship Management (CRM) Software
  • Microsoft Office
  • Critical Thinking
Company BenefitsMedical Coverage

Sosco, EPF, EIS and medical insurance coverage, preventative medical screening

Vacation

Free stay at any of our Hotels globally (one of a kind in the industry)

Additional InfoExperience Level

1 - 3 Years of Experience

Junior Executive

Job Specialisation

Customer Service

Company Profile

Shangri-La Shared Services Sdn Bhd

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