Customer Support Specialist
3 days ago
We are seeking a highly skilled and experienced Senior Customer Service P2P Specialist to join our team at Bybit. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring that all customer interactions are handled professionally and efficiently.
The ideal candidate will have a strong background in customer service, with experience in dispute resolution and conflict mediation. You will be required to investigate and monitor customer transactions, take necessary actions to prevent fraudulent activity, and perform cross-checking and analysis to identify product improvements.
In addition, you will be responsible for ensuring efficient and excellent customer service experience provided, managing and following up on inquiries/complaints of current/prospective clients, and continuously seeking improvement to enhance team's performance and work efficiency.
To be successful in this role, you will possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management. You will also ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
The successful candidate will have 2-3 years experience in customer service, trained in frontline operations (Livechat and Email). Advantageous for candidates with experience working in financial institutions, fintech handling disputes resolution/conflict mediation. Good communication (written and spoken) skills to effectively understand customers (buyer/seller) perspective and resolve any disputes and discrepancies.
Prioritizing and time-sensitive multitasking are essential skills for this position. Knowledge of blockchain, crypto, and P2P payment will be highly advantageous.
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Administrative Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full timeWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Persol Apac Business Support Services Sdn Bhd in the Federal Territory of Kuala Lumpur, Malaysia.Responsibilities:Core Responsibilities:Oversee daily operation support/administration activities to ensure seamless execution of business operations by meeting...
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Executive Customer Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeAbout the RoleWe are looking for a highly motivated and experienced Executive Customer Support Specialist to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service.
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Customer Support Specialist
17 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia TP Full timeTP is a global digital business services company that aims to streamline business operations for its clients. As a Customer Support Specialist, you will be responsible for providing high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem.Key ResponsibilitiesManage Creator inquiries and gather feedback to enhance the overall...
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Sales Development Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeSales Development Specialist RequiredWe are looking for a results-driven individual to join our sales team as a Sales Development Specialist. In this role, you will be responsible for conducting outbound calls to potential customers, managing a portfolio of accounts, and developing positive relationships with clients.
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Support Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full timeSupport Specialist - Customer EngagementWe are looking for a dedicated Support Specialist - Customer Engagement to join our team at Hytech. In this role, you will play a vital part in ensuring seamless customer interactions across various touchpoints.Your primary responsibility will be to provide exceptional customer service, responding to inquiries,...
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Customer Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Moomoo MY Full timeMoomoo MY is seeking a Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to local and overseas customers.Responsibilities include responding to customer inquiries via phone, email, and live chat, as well as assisting with trading account registration and onboarding processes.You...
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Global Customer Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full timeAbout the Role:This Global Customer Support Specialist position involves handling customer inquiries, resolving complaints, and escalating complex issues to senior team members. You will work in a fast-paced environment, responding to customer requests promptly and professionally, while maintaining accurate records of all interactions.Key qualifications...
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Customer Support Specialist
19 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia TP Full timeTP Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Creator Support Specialist - Gaming role at TPWho are we?TP is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages across 170 countries, we provide a comprehensive, AI-powered...
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Senior Customer Support Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full timeNirvana Asia is a company that values innovation and excellence.We are seeking a highly skilled Senior Customer Support Specialist to join our team. In this role, you will be responsible for providing technical support to customers and escalating issues to senior technical experts when necessary.Your responsibilities will include:Providing technical support...
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Customer Support Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JustLogin Full timeJob OverviewWe are seeking a highly skilled and service-oriented individual to join our team as a Customer Support Specialist.This role is ideal for someone who is passionate about delivering exceptional customer experiences and ensuring that our clients receive timely and accurate solutions to their technical queries.
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Customer Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full timeJoin to apply for the Customer Support Specialist role at Yaoyao Malaysia Info Tech Sdn Bhd4 days ago Be among the first 25 applicantsJob ResponsibilitiesResponsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.Responsible for the maintenance of private messages and comments on the brand's official social media.Respond to...
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Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full timeSimplus is seeking a skilled Support Specialist to join our team! As a key member of our customer support department, you will play a vital role in ensuring that our customers receive exceptional support.Your primary responsibilities will include responding to customer inquiries via live chat, resolving issues promptly, and escalating complex problems to...
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Customer Support Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full timeAbout the RoleThe Risk and Customer Support Specialist will be responsible for identifying and analyzing potential risks in online payments, trading, promotions, and user accounts. They will also respond to account opening and technical support requests from various departments, providing timely and effective solutions.To excel in this role, you should have...
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Customer Support Specialist
24 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full timeAbout UsTDCX is a leading provider of post-sales support services for digital advertising products. Our team is dedicated to delivering exceptional customer experiences and driving business growth for our clients.Job DescriptionAs a Technical Product Specialist at TDCX, your primary responsibility is to provide post-sales support for our client's digital...
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Client Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full timeWe are looking for a Client Support Specialist to join our team at Telecontinent. As a Client Support Specialist, you will play a vital role in ensuring customer satisfaction by providing prompt and effective support.Responsibilities:Handle customer requests via phone, email, or chatRespond to customer inquiries and resolve issues promptlyKeep records of...
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Telemarketing Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeAs a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by...
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Multilingual Support Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GROWTHFN Sdn bhd Full timeAbout the RoleWe are looking for a Multilingual Support Specialist to join our team at GROWTHFN Sdn bhd. As a Multilingual Support Specialist, you will be responsible for providing language support to our clients and ensuring that they receive high-quality services.Key ResponsibilitiesRespond to customer inquiries and provide accurate information in a timely...
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Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeWe are seeking a highly skilled Japanese Speaking Customer Support Specialist to join our team at MindPec Solutions.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and communication skills in the Japanese language.The ideal candidate will have excellent interpersonal skills, be able to work well...
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Risk and Customer Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full timeHytech Federal Territory of Kuala Lumpur, MalaysiaRisk and Customer Support SpecialistIn this role, you will take on both risk management and technical support responsibilities, analyzing and managing risks in online payments, trading, and promotional activities while providing account opening support and 24/7 technical assistance to various internal...
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Support Services Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeAbout the RoleThis is an exciting opportunity for a Support Services Specialist to join our dynamic team at MindPec Solutions. As a Customer Support Advisor, you will be responsible for providing exceptional support to our customers, with a strong emphasis on Japanese language skills.Key responsibilities include handling customer inquiries, resolving issues,...