Telemarketing Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full time

As a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by generating quality leads and setting appointments for their Sales Champions.

Your roles include:

  • Conducting outbound calls to a list of potential customers or leads.
  • Managing a portfolio of accounts to achieve long-term success.
  • Developing positive relationships with clients.
  • Sourcing leads from diverse channels including online and offline platforms, referrals, personal contacts, and affiliations to generate new business leads.
  • Resolving conflicts and providing solutions to customers in a timely manner.
  • Setting and tracking sales account targets, aligned with the team's objectives.
  • Monitoring sales metrics (e.g., monthly sales results and quarterly forecasts).
  • Suggesting actions to improve sales performance and identifying opportunities for growth.
  • Delivering persuasive presentations to showcase tailored products and solutions to these potential customers and obtain an appointment – having a general understanding of cloud and data technology is a plus point.
  • Maintaining accurate records of calls and customer interactions in our CRM system.

Our requirements:

  • Malaysian citizens only with a Degree or Diploma from a recognized university in any field.
  • At least 1 year of experience in telemarketing in any field.
  • Negotiation, communication, and interpersonal skills.
  • Proficiency in utilizing various business tools and software for lead generation and customer relationship management.
  • Self-motivated, target-oriented, and able to work independently as well as part of a team.
  • Ability to thrive in a fast-paced environment and adapt to evolving business needs.

What we're offering:

  • Monthly Salary Package of up to MYR 3,900.00
  • Statutory contributions such as EPF and SOCSO.
  • Medical claims and performance allowances.
  • Career growth opportunities based on performance and dedication.
  • Easy access via public transport to your workplace.
Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Outsourcing and Offshoring Consulting

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