Japanese Speaking Customer Support Specialist
2 days ago
We are seeking a highly skilled Japanese Speaking Customer Support Specialist to join our team at MindPec Solutions.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and communication skills in the Japanese language.
The ideal candidate will have excellent interpersonal skills, be able to work well under pressure and have a strong passion for helping customers.
About the Role:
- Provide accurate and satisfactory answers to customer queries and concerns via phone calls.
- De-escalate situations involving dissatisfied customers by offering patient assistance and support.
- Call clients and customers to inform them about company news, services and policies.
- Navigate callers through troubleshooting, the company site or using the products or services.
- Review customer accounts, providing updates and information about billing, shipping and other account items.
- Collaborate with other call center professionals to improve customer experience.
- Help train new employees on customer management policies.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work well under pressure.
- Possession of native level Japanese language skills.
- Experience working in a customer-facing role.
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Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeRole OverviewThis position requires a highly skilled and motivated individual to provide top-notch customer support to our clients. The successful candidate will possess excellent communication skills, be proficient in Japanese and English, and have a strong passion for helping others.Main Responsibilities:Provide customer support via phone, email, or chat,...
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