Customer Support Specialist Japanese Speaking

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time
Role Overview

This position requires a highly skilled and motivated individual to provide top-notch customer support to our clients. The successful candidate will possess excellent communication skills, be proficient in Japanese and English, and have a strong passion for helping others.

Main Responsibilities:
  • Provide customer support via phone, email, or chat, responding to queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain knowledge of company products and services to effectively assist customers.
  • Identify opportunities to upsell or cross-sell relevant products and services to customers.
Requirements:

To excel in this role, you should have:

  • Strong communication skills in Japanese and English.
  • Excellent problem-solving skills to resolve customer issues efficiently.
  • Proficiency in CRM software and Microsoft Office applications.
About Our Company

MindPec Solutions is a dynamic and innovative company that offers a range of business consulting and outsourcing services. We prioritize delivering exceptional customer experiences and value-added solutions to our clients.



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