Japanese Language Support Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time
Job Overview

MindPec Solutions seeks a highly skilled Japanese Language Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  1. Customer Interaction: Respond to incoming calls and emails from customers, accurately capturing their needs and concerns.
  2. Problem Resolution: Troubleshoot and resolve customer issues in a timely and professional manner, escalating complex problems to senior technicians when necessary.
  3. Documentation: Maintain accurate records of customer interactions, including call logs and issue resolutions.
  4. Team Collaboration: Work closely with the Technical Team to ensure seamless issue resolution and maintain high levels of customer satisfaction.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or customer service.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
About Us

MindPec Solutions is a leading provider of IT services and consulting solutions. We are committed to delivering exceptional results and exceeding our clients' expectations.



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